Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Post of the Week: What's your favorite chat feature?

    GENESYS
    Posted 09-28-2016 17:36

    What chat features do you use most or think are most helpful when you chat? 

    For fun, I love a good GIF from giphy.com using the /giphy chat command. 

    For efficiency, I often use the quote feature to reply to a question, especially if the message is further back in the chat history. I like that I can reply in the chat room, to the person, or in another chat room.



  • 2.  RE: Post of the Week: What's your favorite chat feature?

    GENESYS
    Posted 10-11-2016 17:46

    I am constantly using the three backticks above and below to create a code block:

    CodeBox



  • 3.  RE: Post of the Week: What's your favorite chat feature?

    GENESYS
    Posted 10-14-2016 15:11

    @Shanti Lall @Lindsay Parker Did you know there is now a search chat command? You can type /search and the term you want to search for, and the search panel now automatically opens with results. 



  • 4.  RE: Post of the Week: What's your favorite chat feature?

    GENESYS
    Posted 10-14-2016 18:51

    Just tried it.  Very cool!  



  • 5.  RE: Post of the Week: What's your favorite chat feature?

    GENESYS
    Posted 10-18-2016 12:52

    Thanks for sharing @Jordan Robinson-Rucker!



  • 6.  RE: Post of the Week: What's your favorite chat feature?

    GENESYS
    Posted 10-24-2016 16:37

    /phone is PureCloud, lets you make a phone call in a one-on-one chat. AWESOME!



  • 7.  RE: Post of the Week: What's your favorite chat feature?

    GENESYS
    Posted 10-24-2016 17:27

    That IS awesome! Thanks for sharing @Liz Weida!



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources