You can now force a blind transfer or assign a wrap-up code to an agent's interaction that may be "stuck," preventing a campaign from stopping or recycling. Simply find the appropriate interaction and click the Transfer or Wrap-up button. Then select the destination queue or person, or assign a Wrap-up Code to the interaction.  

 

Check out the supporting Resource Center articles for details...

 

Transfer calls from the campaign details view:  https://help.mypurecloud.com/?p=95501

 

Wrap up calls from the campaign details view:  https://help.mypurecloud.com/?p=95565

 

Hello Clay.

i have related issue that i want to know if it's possible.

One agent left the station with a call without a wrap-up code and the call has been waiting to be dispositioned for more than 12 hours. Is there a way to force the interaction to be wraped up (it is an inbound call)

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Boris Rada
Executive Energy Management, LLC
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Original Message:
Sent: 09-06-2016 09:41
From: Clay Tison
Subject: Did you know that you can now force a transfer or wrap-up code on "stuck" interactions?

You can now force a blind transfer or assign a wrap-up code to an agent's interaction that may be "stuck," preventing a campaign from stopping or recycling. Simply find the appropriate interaction and click the Transfer or Wrap-up button. Then select the destination queue or person, or assign a Wrap-up Code to the interaction.  

 

Check out the supporting Resource Center articles for details...

 

Transfer calls from the campaign details view:  https://help.mypurecloud.com/?p=95501

 

Wrap up calls from the campaign details view:  https://help.mypurecloud.com/?p=95565