Recently, I have found that when exporting Activity/Schedule forcast etc from the Select Action> Export facility within a
schedule ALL times and dates are UTC.
This really is backwards, where as they used to (A few weeks ago max) used to be based on the time zone in your management unit.
This is terrible for us as we use these reports to dump into excel and run our financial reporting for the cost of agents. As it is now in UTC only (With the cell combined with date and time) it makes it impossible to get accurate reporting as agents that are working two different days are put into the same day in some cases.
The answer I got when I submitted a ticket about this (As I thought it was a mistake was);
There appears to have been a product decision to change this so the export function was consistent with all other views which could be exported, which is currently exporting in UTC format.
I have advised your concerns to development and they are looking into options currently.