Hi Vaun,
There is no way to configure the search behavior in the different search boxes in Genesys Cloud (dial pad, on behalf of queue, blind transfer, consult transfer, etc.).
You may have to reconsider how you are naming one or the other.
I have not seen any alternative, but maybe someone else here can share what they do.
Thanks,
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Daniel McLeod
Qsect LLC
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Original Message:
Sent: 05-06-2020 05:21
From: Vaun McCarthy
Subject: Change search behaviour in dial pad/search window
Hi guys
We have queues and skills in our environment with the same name. When users are searching for a queue to call, it's listing all users with the skill first and the queue at the end of that list. How can we change that search behaviour so it doesn't look up skills?
#Omni-ChannelDesktop/UserInterface
#Telephony
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Vaun McCarthy
NTT New Zealand Limited
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