Genesys Cloud CX

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  • 1.  Scheduled callback number

    Posted 12-01-2022 01:10

    Hello community,

    how can I see the callback number of scheduled callback that waits in queue?

    On the scheduled callbacks tab I can see the callback number:

    But where can I find the callback number (the callback number can differ from ANI), when the callback moves to the waiting calls and disappears from Scheduled callback tab?



    Thanks,
    Irina


    #Reporting/Analytics
    #Routing(ACD/IVR)

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    Irina Milstein
    ITNAV-Pro Ltd.
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  • 2.  RE: Scheduled callback number

    Posted 12-27-2022 10:00
    It should be showing the number behind Israel.  I would report this as a bug.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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