A place to ask questions, connect with others, and stay in the know
Hello community,how can I see the callback number of scheduled callback that waits in queue?
On the scheduled callbacks tab I can see the callback number:But where can I find the callback number (the callback number can differ from ANI), when the callback moves to the waiting calls and disappears from Scheduled callback tab?
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.