A dialog engine bot can only be used in an inbound SMS flow. A bot flow can be used by inbound call, outbound call, inqueue call, inbound chat, inbound SMS, & common module flows.
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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 08-30-2021 04:49
From: SURESHKUMAR MAHALINGAM
Subject: Architect Bot Flow & Dialog Engine Bot
Hello Cloud Experts,
I'm new to Genesys Bot and trying to understand the difference between the two ways of creating the bot using Architect Bot Flow & Dialog Engine Bot Flow.
I kindly request you to help me to understand the below questions and the additional differences.
- What is the main difference between the above two bot flows?
- When should I need to choose Dialog Engine Bot Flow?
- When should I need to choose Architect Bot Flow?
- What is the difference between Call Bot Action in Architect
- Call Bot Flow
- Call Dialog Engine Bot
#bot
Thanks in advance.
#Ask Me Anything (AMA)
#ArchitectureandDesign
#DigitalChannels
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Warm Regards,
Sureshkumar.
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