Genesys Cloud CX

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Dialog Engine masking customer input

  • 1.  Dialog Engine masking customer input

    Posted 11-23-2021 12:42
    I am working on Dialog Engine Bot flow asking the customer to enter their Username and Password.  Is there any way to mask the Password?   As the customer is entering their Password, it is visible to them which is fine but once the Bot gets delivered to an agent the Password shows to the agent.  Is there any way to mask this as this will be seen as a security issue.
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    Martin Bunting
    i3Vision Technologies Inc.
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