Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Users getting multiple calls

    Posted 11-05-2021 11:22
    Has anyone experienced issues in the last week with agents getting multiple calls? We've had multiple orgs report it.  We have cases with Customer Care but I wanted to see if others were also having this issue.
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Braiden Woodward
    Foehn Ltd.
    ------------------------------


  • 2.  RE: Users getting multiple calls

    Posted 11-05-2021 14:15
    Yes have had the odd report of this one.  Will be interesting to see what cust care tells you.

    ------------------------------
    Vaun McCarthy
    ------------------------------