Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Remote Interaction Disconnection Reporting

    Posted 10-26-2021 05:55

    Hi All,

    One of our stakeholders has enquired whether there is a capability in Genesys to provide reporting on how many interactions are being disconnected remotely, e.g where agents step away from their desk or log out of Genesys prior to wrapping up an interaction & it needs to be disconnected by another user.

     

    Thanks
    Daniel


    #Reporting/Analytics

    ------------------------------
    Daniel
    ------------------------------


  • 2.  RE: Remote Interaction Disconnection Reporting

    Posted 12-21-2021 07:18
    Hi Daniel,
    Have you found your answer on this query.
    Kind Regards

    ------------------------------
    Warren Beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
    ------------------------------



  • 3.  RE: Remote Interaction Disconnection Reporting

    Posted 01-17-2022 08:26

    Hi Warren,

    Sorry just seeing this now.
    No nothing as of yet, although not an urgent query anymore.

    Thanks

    Daniel



    ------------------------------
    Daniel
    ------------------------------