Hi guys
I want to have my agent script transfer the caller to a secure flow, but I don't want the agent to be left waiting for the secure flow to complete, only a queue by queue basis where the queues share the same agent inbound script.
While I can use the return to agent after completion of flow option in the script, I was hoping to have logic in the secure call flow to provide a data table option to either return to the agent or go to another IVR flow based on which queue the call came in on.
It seems like I can potentially only configure this hard-coded within the script itself at the queue level rather than being able to dynamically do this through a data table option.
I don't want to overcomplicate it but also wondering if I was to pass some inbound variable in participant data to the script and based on that value have the button that calls the secure flow use one of two custom actions - where one of those disconnects the agent after.
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#ArchitectureandDesign#Omni-ChannelDesktop/UserInterface#Routing(ACD/IVR)------------------------------
Vaun McCarthy
NTT New Zealand Limited
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