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  • 1.  Automate the Exceptional Closure management

    Posted 09-04-2019 06:02
    Hello @George Ganahl

    For the management of exceptional closures, I use a Data Table where I enter the opening and closing times for a given store.

    Unfortunately, I can only plan one closure at a time, but in real case, a store can be exceptionally closed 4 times in the week according to different schedules.

    Would it be possible to develop an application in NodeJS in order to allow the Supervisor to plan all recurrences in advance, this application accesses the Data Table and by specifying the schedules it automatically changes the exceptional closures according to the day. It would be easier instead of scheduling it on a daily basis.

    I I would like your opinion on that.

    Regards,
    #Integrations
    #PlatformAdministration
    #PureCloud QA Episode

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    Charaf Eddine Chemlal
    Dimension Data France
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  • 2.  RE: Automate the Exceptional Closure management

    GENESYS
    Posted 09-04-2019 15:05
    You can write an application that uses the /api/v2/flows/datatables/{datatableId}/rows API call to add new rows to a data table or /api/v2/flows/datatables/{datatableId} to update a data table.

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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    Original Message


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