Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Send Email via Inbound Call Flow

    Posted 03-23-2018 11:58
    I'm looking to send a notification email to an internal shared inbox after a customer successfully completes a specific Inbound Call Flow without utilizing a bridge action.  (I am unable to use an Email Flow because I cannot link to it from the Inbound Call Flow and it cannot be reached via IVR configuration)

    We have a Do Not Fax (DNF) process where a customer calls in, states their name and fax number(s), and an internal user will listen to the recording to track the numbers.

    The email would notify the internal user there is a recording that needs to be checked, so only text is necessary.

    Is this possible?  If so, how?

    ------------------------------
    Josh Beetar
    Executive Energy Management, LLC
    ------------------------------


  • 2.  RE: Send Email via Inbound Call Flow

    Posted 04-02-2018 11:31
    bump

    ------------------------------
    Josh Beetar
    Executive Energy Management, LLC
    ------------------------------



  • 3.  RE: Send Email via Inbound Call Flow

    Posted 12 days ago
    I am also looking for same functionality. Can someone please guide ?

    ------------------------------
    Shiva Gupta
    Global Technology Solutions, LLC
    ------------------------------