Genesys Cloud - Main

 View Only


Discussion Thread View

  • 1.  Directory access

    Posted 07-08-2021 12:53
    Can you restrict a users ability to view only users assigned to their division? I can't seem to figure out a way to limit access in this way.
    #Implementation

    ------------------------------
    Travis Bullion
    Voice Data Systems LLC
    ------------------------------


  • 2.  RE: Directory access

    Posted 07-15-2021 23:35
    There is a feature coming next Wednesday that will allow you to disable it altogether.  Not sure if it is a permission or a switch.  We will have to see, but from the description, it looks like you can limit this by user.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Directory access

    Posted 02-22-2024 11:34

    Hello. Looking for a solution on this as well. I separated all users/queues/analytics out but can't seem to turn off the directory or limit it either.



    ------------------------------
    Christopher Sullivan
    US NAVY - NAVAL SEA SYSTEMS COMMAND
    ------------------------------

    Original Message


  • 4.  RE: Directory access

    Posted 02-22-2024 12:09

    Directory segmentation and limiting viewing on transfers based on divisional controls are all on the roadmap just don't hold your breath



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources