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  • 1.  Directory access

    Posted 07-08-2021 12:53
    Can you restrict a users ability to view only users assigned to their division? I can't seem to figure out a way to limit access in this way.

    Travis Bullion
    Voice Data Systems LLC

  • 2.  RE: Directory access

    Posted 07-15-2021 23:35
    There is a feature coming next Wednesday that will allow you to disable it altogether.  Not sure if it is a permission or a switch.  We will have to see, but from the description, it looks like you can limit this by user.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: Directory access

    Posted 02-22-2024 11:34

    Hello. Looking for a solution on this as well. I separated all users/queues/analytics out but can't seem to turn off the directory or limit it either.

    Christopher Sullivan

  • 4.  RE: Directory access

    Posted 02-22-2024 12:09

    Directory segmentation and limiting viewing on transfers based on divisional controls are all on the roadmap just don't hold your breath

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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