Genesys Cloud CX

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  • 1.  Hide Directory

    Posted 10-23-2020 09:45
    Hello,

    How can I hide the Directory option? I've removed external contacts and my organization, but if I make a click in directory, i'm redirected to search people into the ORG. How can I remove it ?



    Thank you

    #PlatformAdministration
    #Security
    #SystemAdministration

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    Sebastian Valenzuela
    CrossNet S.A.
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  • 2.  RE: Hide Directory

    Posted 02-12-2021 07:03
    Hi everyone. I have the same problem.
    Can you help me?

    #Platformadministration
    thanks
    Francesco​​

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    Francesco Sorace
    NTT Data Italia S.p.A.
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  • 3.  RE: Hide Directory

    Posted 02-12-2021 07:25
    Hello,

    I've opened a ticket and Customer care said that this is not possible.

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    Sebastian Valenzuela
    CrossNet S.A.
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  • 4.  RE: Hide Directory

    Posted 02-15-2021 08:13
    I'm curious, Francesco and Sebastian, what is the business need to not allow users to search for other people in the company?

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    Nathan Smith
    ConvergeOne, Inc.
    ndsmith@convergeone.com
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  • 5.  RE: Hide Directory

    Posted 02-15-2021 09:12

    Hello,

    We've a customer with an external call center answering only campaign calls.
    They don't want that external people have access to the Directory to see internal contact information.

    Best,
    Sebastián.



    ------------------------------
    Sebastian Valenzuela
    CrossNet S.A.
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  • 6.  RE: Hide Directory

    Posted 02-16-2021 04:47
    Hi,
    same needs from business also here.
    Org with 4 Divisionis (one Division for each outsourcer): Business don't want that people from one division are able to see agents (and their Status) assigned to other Divisions.
    I'll be very interested if the current ACL for Divisions will be extended also to the Directory and Search views.
    Regards

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    Matteo Paratici
    NTT Data Italia S.p.A.
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  • 7.  RE: Hide Directory

    GCAP Member
    Posted 02-18-2021 09:57
    Hi all,

    There is currently and Idea that is "in Development": Check out the idea here

    It's supposed to be released some time this year. I've asked for more specifics surrounding a release date.

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    Angel R.
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  • 8.  RE: Hide Directory

    Posted 02-18-2021 10:14
    Voted! Thank you.

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    Sebastian Valenzuela
    CrossNet S.A.
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  • 9.  RE: Hide Directory

    Posted 02-18-2021 10:19

    Great.

    I voted it.

     

    Francesco

     

    Francesco Sorace | NTT DATA Italia

    Via Sant'Evaristo, 167 00165 Roma, Italia | Tel: +39 06388811 | M: +39 335 7860290 | Francesco.Sorace@nttdata.com | Learn more at www.nttdata.com/it