Thank you for the information.
As observed, the 'Transfer to Number' action behaved in different way under below scenario, would you please kindly elaborate more.
- The implement was BYOC premised.
- Release Link Transfer set as enable from sip trunk level.
- Release Link Transfer set as True from task action level as well.
Scenario 1:
==.
An inbound call lands in a call flow. (call leg A)
Participant number A: +1 123456
DNIS number A: +2 34567
==.
A flow's queue receives this interaction, and inside its In-queue call flow's task, there is a 'Transfer to Number' action to an external number.(call leg B)
RLT is true.
Participant number B: +2 (a fake number)
External number B: +3 56789
==.
The external number B answered the call, and Participant number A talked to DNIS number B. (call leg C).
############################################################################################################################
Scenario 2:
==.
An inbound call lands in a call flow. (call leg A)
Participant number A: +1 123456
DNIS number A: +2 34567
==.
A flow receives this interaction, and inside FLOW's task, there is a 'Transfer to Number' action to an external number.(call leg B)
RLT is true.
Participant number A: +1 123456
External number B: +3 56789
==.
The call leg B disconnected immediately.
######################################################################################################################
From the above scenario A;
after the external number answered the call, from genesys end, the recording for call leg A stopped which is good.
However, the recording for call leg C kept alive, and actually. at the moment, looked call leg B = call leg C.
According to the 'External trunk settings - Genesys Cloud Resource Center (mypurecloud.com)' , the call leg B was supposed to be released.
May i know if i misunderstood it, or is there something else i need to setup to have it relesed ?
From the above scenario B:
The participant number A kept same in call leg B, i assumed this might be an expected behavior during an external transfer
i could understand, a setting in our voice gateway needs to complete to have it connected.
However, in case the external call is connected;
will the link in call leg A get disconnected? instead, the call will switch to call leg B, and the genesys recording won't happen for call leg B?
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John Hou
FIL Fund Services (Bermuda) Limited
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Original Message:
Sent: 02-17-2023 09:11
From: Melissa Bailey
Subject: Architect - Transfer to external number
Yes see the release link transfer settings
https://help.mypurecloud.com/articles/transfer-to-number-action/
https://help.mypurecloud.com/articles/external-trunk-settings/
------------------------------
Melissa Bailey
Genesys - Employees
Original Message:
Sent: 02-17-2023 01:51
From: John Hou
Subject: Architect - Transfer to external number
Hi Melissa
Good Day!
May i know whether this function could be used in 'Transfer to Number' action now ?
Many Thanks!
------------------------------
John Hou
FIL Fund Services (Bermuda) Limited
Original Message:
Sent: 09-11-2018 11:46
From: Melissa Bailey
Subject: Architect - Transfer to external number
We are actively working on it, expected to release this year.
------------------------------
Melissa Bailey
Genesys - Employees
Original Message:
Sent: 09-10-2018 18:42
From: Marco Villasenor
Subject: Architect - Transfer to external number
Thanks for the response Melissa.
I know this is always hard to answer in the forums, but how close is this feature in the roadmap?
Is it defined for a specific quarter or simply in the product backlog with no set deadline?
------------------------------
Marco Villasenor
Grupo Interastar S.A. de C.V.
Original Message:
Sent: 09-07-2018 09:07
From: Melissa Bailey
Subject: Architect - Transfer to external number
It's not possible yet, but we're adding that feature.
------------------------------
Melissa Bailey
Genesys - Employees
Original Message:
Sent: 09-06-2018 21:48
From: Marco Villasenor
Subject: Architect - Transfer to external number
Is it possible to do a transfer to an external number in a flow and set it up so it frees the trunk line?
I think this would be done by sending a SIP REFER to the carrier.
Can this be done? what would be the requirements for the carrier and the configuration in the external trunk?
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Marco Villasenor
Grupo Interastar S.A. de C.V.
------------------------------