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  • 1.  Schedule Callbacks Manually

    Posted 09-06-2019 05:22
    Hello,

    Would it possible to schedule Callbacks manually not during voice interactions neither using a script ?

    Regards,


    #DigitalChannels
    #Handlers
    #Omni-ChannelDesktop/UserInterface
    #Outbound

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    Charaf Eddine Chemlal
    Dimension Data France
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  • 2.  RE: Schedule Callbacks Manually

    GENESYS
    Posted 09-06-2019 09:12
    You could write your own application using the API.

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Schedule Callbacks Manually

    Posted 01-17-2020 22:57
    When I need to test something, I use the one from the Developer tools:



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    Paulo Mesquita
    Spark NZ Trading
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