Hi All, does anyone know if there is a way to force a callers Remote name and number to become Anonymous? 

Situation, we would like to make a "reporting hotline" that only shows the callers as anonymous. No ANI or Remote name to show up on any part of the call, and the caller can leave a VM, so we do not want there to be a "callback" number associated either. 

Short of telling the caller to call back in by dialing *67 then the number, any other ideas? 

@Alisa Mizer @Roger Sengsourinhet​​
#Routing(ACD/IVR)

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Angelia Harper
Avtex
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You could try to conference the caller into an IVR and have them leave a voicemail.  It might show up the system OLI and not the caller's ANI.   The other way would be to have a SIP trunk that blanks out the incoming ANI and Name separate from your normal trunk and have them call that or transfer to that number in the normal IVR.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 09-17-2019 11:35
From: Angelia Harper
Subject: Make Callers Anonymous

Hi All, does anyone know if there is a way to force a callers Remote name and number to become Anonymous?

Situation, we would like to make a "reporting hotline" that only shows the callers as anonymous. No ANI or Remote name to show up on any part of the call, and the caller can leave a VM, so we do not want there to be a "callback" number associated either.

Short of telling the caller to call back in by dialing *67 then the number, any other ideas?

@Alisa Mizer @Roger Sengsourinhet​​
#Routing(ACD/IVR)

------------------------------
Angelia Harper
Avtex
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