Hello,

I see that when creating Canned Responses, I can organize them in Categories. However, does anybody if it is possible to have categories and sub-categories within the same library?

For example if we have different canned responses for reactive chats and proactive chats, we would then have 2 libraries, but I can't seem to be able to create categories within a library.

#cannedresponses #libraries

Louis,

To my knowledge, we are unable to create subcategories for canned responses.  We have canned response libraries within our organization, and it would be very helpful for us as well to be able to create subcategories.  I've tried finding information about that possibility on the PureCloud resource site (https://help.mypurecloud.com/search/?term=canned%20response), however have been unsuccessful.

Wish I could be of more help here!

Amanda

Amanda Keeton Contact Center Manager Baker College Contact Center P: 810-510-4915

Hello,

I see that when creating Canned Responses, I can organize them in Categories. However, does anybody if it is possible to have categories and sub-categories within the same library?

For example if we have different canned responses for reactive chats and proactive chats, we would then have 2 libraries, but I can't seem to be able to create categories within a library.

#cannedresponses #libraries

Louis,

To my knowledge, we are unable to create subcategories for canned responses.  We have canned response libraries within our organization, and it would be very helpful for us as well to be able to create subcategories.  I've tried finding information about that possibility on the PureCloud resource site (https://help.mypurecloud.com/search/?term=canned%20response), however have been unsuccessful.

Wish I could be of more help here!

Amanda

Amanda Keeton Contact Center Manager Baker College Contact Center P: 810-510-4915

Hello,

I see that when creating Canned Responses, I can organize them in Categories. However, does anybody if it is possible to have categories and sub-categories within the same library?

For example if we have different canned responses for reactive chats and proactive chats, we would then have 2 libraries, but I can't seem to be able to create categories within a library.

#cannedresponses #libraries

Louis,

To my knowledge, we are unable to create subcategories for canned responses.  We have canned response libraries within our organization, and it would be very helpful for us as well to be able to create subcategories.  I've tried finding information about that possibility on the PureCloud resource site (https://help.mypurecloud.com/search/?term=canned%20response), however have been unsuccessful.

Wish I could be of more help here!

Amanda

Amanda Keeton Contact Center Manager Baker College Contact Center P: 810-510-4915

Hello,

I see that when creating Canned Responses, I can organize them in Categories. However, does anybody if it is possible to have categories and sub-categories within the same library?

For example if we have different canned responses for reactive chats and proactive chats, we would then have 2 libraries, but I can't seem to be able to create categories within a library.

#cannedresponses #libraries