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Hello,I see that when creating Canned Responses, I can organize them in Categories. However, does anybody if it is possible to have categories and sub-categories within the same library?For example if we have different canned responses for reactive chats and proactive chats, we would then have 2 libraries, but I can't seem to be able to create categories within a library.#cannedresponses #libraries
I know it's an imperfect solution, but in our organization, we have 3 Libraries, and the Titles of the canned Responses group them into categories: for example:
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