A site is basically a configuration grouping of a number of things related to telephony routing. In that are things like:
- Location for the site (not always relevant but it can impact on whether #s are detected as national vs international)
- Numbering plans
- Outbound Routes
- If on-premise which sites to use to identify Edges to use (if the site itself doesn't have any Edges)
What's key here is the numbering plan and outbound routes. You setup your numbering plans (or use the default ones). Then in the outbound routes you specify which trunk(s) to use for outbound calls.
You can then put user's phones into specific sites which then controls essentially what routes users can call out. This could include something like splitting some users to never display a caller ID, and others to always display one - by having separate trunks.
In your case, all you should need to really do is remove the International number plan from the outbound routes. You can always test this by using the simulate call tab. You'd need to test - pending someone else in here pointing out anything I've got wrong :)
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Vaun McCarthy
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Original Message:
Sent: 04-17-2022 21:10
From: Roddy Ryan Bernasor
Subject: How to Set specific Users, to set as unable to Call IDD (international) numbers
Hi Vaun,
Thanks for this idea...
Im new to Genesys , but have i Avaya Exp.
Question if you dont mine.
In the Edge you assigned a Site... what is the propose on that ?
so if a create a Site, sample Site01 then assigned that site to Edge01 does this mean for Site 01 you can only see the External Trunks associated with Edge01 ???
Best Regards,
Ryan
#features #Basicfeaturesandfunctionality
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Roddy Ryan Bernasor
AGC Networks
Original Message:
Sent: 04-08-2022 01:17
From: Vaun McCarthy
Subject: How to Set specific Users, to set as unable to Call IDD (international) numbers
Hi Roddy
Probably one way is to put the phones for those users into a specific site that doesn't include a number plan for International calling.
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Vaun McCarthy
Original Message:
Sent: 04-08-2022 01:07
From: Roddy Ryan Bernasor
Subject: How to Set specific Users, to set as unable to Call IDD (international) numbers
Hi Guys,
any comments on this ? thanks
#features #Basicfeaturesandfunctionality
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Roddy Ryan Bernasor
AGC Networks
Original Message:
Sent: 04-05-2022 12:59
From: Roddy Ryan Bernasor
Subject: How to Set specific Users, to set as unable to Call IDD (international) numbers
Hi Community,
i'm new in this Genesys Cloud solution, but with on-premise UC solution experience (Avaya).
How to you set a specific users to not able to call IDD or international numbers ? im unable to get my head around this settings in Genesys Cloud
#features #Basicfeaturesandfunctionality
Thanks
#Telephony
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Roddy Ryan Bernasor
AGC Networks
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