I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

"The address on this Location has not been verified."

How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

Thanks in advance!

I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

"The address on this Location has not been verified."

How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

Thanks in advance!

Thank you George! I was able to meet today with the user in India to try and find similar addresses or other places including a prominent landmark nearby to no avail. We've tried approximately 10 different options, and none are verifying like you described above. 

We have followed the following articles as well:
https://help.mypurecloud.com/articles/create-a-new-location/
https://help.mypurecloud.com/articles/make-a-location-available-for-sites/

I'm not familiar with how the validation process happens, but is there a way to submit a known address to the list of verified addresses? Or perhaps a specific format to follow for the address if it is international?

I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

"The address on this Location has not been verified."

How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

Thanks in advance!

Thank you George! I was able to meet today with the user in India to try and find similar addresses or other places including a prominent landmark nearby to no avail. We've tried approximately 10 different options, and none are verifying like you described above. 

We have followed the following articles as well:
https://help.mypurecloud.com/articles/create-a-new-location/
https://help.mypurecloud.com/articles/make-a-location-available-for-sites/

I'm not familiar with how the validation process happens, but is there a way to submit a known address to the list of verified addresses? Or perhaps a specific format to follow for the address if it is international?

I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

"The address on this Location has not been verified."

How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

Thanks in advance!

Thank you George! I was able to meet today with the user in India to try and find similar addresses or other places including a prominent landmark nearby to no avail. We've tried approximately 10 different options, and none are verifying like you described above. 

We have followed the following articles as well:
https://help.mypurecloud.com/articles/create-a-new-location/
https://help.mypurecloud.com/articles/make-a-location-available-for-sites/

I'm not familiar with how the validation process happens, but is there a way to submit a known address to the list of verified addresses? Or perhaps a specific format to follow for the address if it is international?

I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

"The address on this Location has not been verified."

How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

Thanks in advance!

Thank you George! I was able to meet today with the user in India to try and find similar addresses or other places including a prominent landmark nearby to no avail. We've tried approximately 10 different options, and none are verifying like you described above. 

We have followed the following articles as well:
https://help.mypurecloud.com/articles/create-a-new-location/
https://help.mypurecloud.com/articles/make-a-location-available-for-sites/

I'm not familiar with how the validation process happens, but is there a way to submit a known address to the list of verified addresses? Or perhaps a specific format to follow for the address if it is international?

I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

"The address on this Location has not been verified."

How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

Thanks in advance!

Thank you George! I was able to meet today with the user in India to try and find similar addresses or other places including a prominent landmark nearby to no avail. We've tried approximately 10 different options, and none are verifying like you described above. 

We have followed the following articles as well:
https://help.mypurecloud.com/articles/create-a-new-location/
https://help.mypurecloud.com/articles/make-a-location-available-for-sites/

I'm not familiar with how the validation process happens, but is there a way to submit a known address to the list of verified addresses? Or perhaps a specific format to follow for the address if it is international?

I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

"The address on this Location has not been verified."

How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

Thanks in advance!

Good day George, This issue is consistent it seems for the EMEA region.

We cannot get most Addresses in Africa Verified. Can anyone help with this? Or will this be fixed?

Thank you George! I was able to meet today with the user in India to try and find similar addresses or other places including a prominent landmark nearby to no avail. We've tried approximately 10 different options, and none are verifying like you described above. 

We have followed the following articles as well:
https://help.mypurecloud.com/articles/create-a-new-location/
https://help.mypurecloud.com/articles/make-a-location-available-for-sites/

I'm not familiar with how the validation process happens, but is there a way to submit a known address to the list of verified addresses? Or perhaps a specific format to follow for the address if it is international?

I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

"The address on this Location has not been verified."

How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

Thanks in advance!

Good day George, This issue is consistent it seems for the EMEA region.

We cannot get most Addresses in Africa Verified. Can anyone help with this? Or will this be fixed?

Thank you George! I was able to meet today with the user in India to try and find similar addresses or other places including a prominent landmark nearby to no avail. We've tried approximately 10 different options, and none are verifying like you described above. 

We have followed the following articles as well:
https://help.mypurecloud.com/articles/create-a-new-location/
https://help.mypurecloud.com/articles/make-a-location-available-for-sites/

I'm not familiar with how the validation process happens, but is there a way to submit a known address to the list of verified addresses? Or perhaps a specific format to follow for the address if it is international?

I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

"The address on this Location has not been verified."

How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

Thanks in advance!

Hello, I know that I'm replying to old thread, but want to share some insights from our side.

We are based in Serbia and I was configuring location. I was picking it from the available list, and pick address listed : Bulevar Zorana Đinđića (look at the Print Screen) but that location, even when it was listed in Genesys Cloud is not verified. {Yes, I opened the ticket with customer care, but beside advice to delete and create location again, nothing else they respond}

and this is how it is written in Serbian Latin. But when he is playing in the tournaments, his name is written as Novak Djokovic. (Dj represents Đ, and instead of ć, just c)

And that gave me an idea.

Even that address Bulevar Zorana Đinđića is picked from the offered list, as you may see in illustration or in the video it was not verified. I used analogy and set address as Bulevar Zorana Djindjica 64 and boooom it is verified!

For some reason, Genesys Cloud CX, even in the situation when the address is listed, do not accept non-English characters for this. Look at the print screen.

Maybe this may help some of the partners that have non-English letters in address even when it's picked from the list and they can't get it verified. This is just my experience, because customer care never provided which process is used for verification.

Regards from Belgrade

Good day George, This issue is consistent it seems for the EMEA region.

We cannot get most Addresses in Africa Verified. Can anyone help with this? Or will this be fixed?

Thank you George! I was able to meet today with the user in India to try and find similar addresses or other places including a prominent landmark nearby to no avail. We've tried approximately 10 different options, and none are verifying like you described above. 

We have followed the following articles as well:
https://help.mypurecloud.com/articles/create-a-new-location/
https://help.mypurecloud.com/articles/make-a-location-available-for-sites/

I'm not familiar with how the validation process happens, but is there a way to submit a known address to the list of verified addresses? Or perhaps a specific format to follow for the address if it is international?

I have an address that I've confirmed for one of my international users in Bangalore India. I've created the Location without error, and when I try to use that Location in a Site, I receive the following error:

"The address on this Location has not been verified."

How can I verify this Location's address since it keeps coming up as unverified when creating the Site?

Thanks in advance!