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Recall first number/call second phone number on push preview

  • 1.  Recall first number/call second phone number on push preview

    Posted 02-12-2020 07:25
    Hi all,
    if I make call on first number on push preview campaign and the line go down, or the customer no answer, how can I recall him on the same number or call him on the second number?
    This is possible using an external call, but how can I make calls into the campaign using the opened script?

    After calls the phone bar disappear.

    Someone can help me?

    Thanks.
    Daniele
    #Outbound

    ------------------------------
    Daniele Di Giovanna
    ComApp S.r.l
    ------------------------------


  • 2.  RE: Recall first number/call second phone number on push preview

    Posted 02-15-2020 03:22
    Hi Daniele,

    The Preview Dialing doesn't have a redial button. If you really want to have an option to dial the same number a second time, you would have to add an extra column in your contact list and tweak your translation rules.

    The agents will see something similar to the below pictures. If a call to the first number gets disconnected the agent can dial the second number, which is the same number with 0 in front.


    For the scenario where the customer didn't answer, you can reschedule a callback to one hour later or to the next day. This is not the best solution but it's the only one that I know.

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


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