Genesys Cloud CX

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  • 1.  Use the new add Agent Name

    Posted 21 days ago

    I would like to know if it is possible via API (if yes what would it be) or otherwise, get the information of the name used in agent_alias, when creating a new used section, adding "Agent> Name". Today we were able to use the name assigned to the profile, but I would like to get the custom name information from this field.


    Karine Alves
    Alctel Telecom

  • 2.  RE: Use the new add Agent Name

    Posted 21 days ago
    Hi Karine,

    The only API endpoint I found which returns the Agent_name is the following : /api/v2/profiles/users
    It takes the user ID as an input, and returns an array where you can find the agent name value.

    Note that this endpoint is tagged as Deprecated ..
    The other api endpoint they suggest to use instead doesn't return the agent_name ...

    Below the agent name set on my profile:

    The result under API Explorer :

    Hope that helps,

    Kind Regards,


    Charaf Eddine Chemlal
    NTT France SASU