Genesys Cloud CX

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  • 1.  NEW in Gamification - Multiple custom profiles

    Posted 12-01-2021 14:11

    Looking to improve employee engagement and performance?

    Did you know all Genesys Cloud CX 3 licenses include embedded gamification for performance management?   

    For those already leveraging gamification, the newest release gives contact centers more customization and scale to implement it across teams. Check out the Workforce Engagement Community to learn more.


    Sara Vallejo

  • 2.  RE: NEW in Gamification - Multiple custom profiles

    Posted 12-10-2021 14:55
    This is a great addition and especially the ability to search by so many different means.

    When can we add our own metrics to the scorecard?

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: NEW in Gamification - Multiple custom profiles

    Posted 12-13-2021 10:50
    Hi Robert - Glad you found the new enhancements useful.

    We have a feature which will go BETA next year allowing customers to bring in any metrics external to genesys cloud and make it part of gamification. I suppose that will help here. If you are interested in being part of BETA or know of customers who are, please have them reach out to me here:

    When you say ability to create your own metrics - could you give examples of the metrics?

    Shikha Khattar
    Genesys - Sr. Product Manager - Workforce Engagement Management