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Scheduling Notifications

Dave Lottman12-18-2019 08:56

How do agents receive pop-up notifications for scheduled activities such as Break, Meal, etc? #Ask Me ...

Robert Wakefield-Carl12-18-2019 18:23

It comes a toast just below the On Queue switch. If they don't catch it, they have to go into schedule ...

Dave Lottman12-18-2019 18:31

Thanks for the response. We go live in January and have been testing with agents. They receive a toast ...

Paulo Mesquita do not use12-18-2019 19:50

Hi Dave, You have to add these activities in your week schedule (WFM > Schedules): Then you ...

Jay Langsford12-19-2019 06:49

https://genesys.ideas.aha.io/ideas/CLWFO-I-71 covers the idea of scheduled activity reminders. ------------------------------ ...

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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