Genesys Cloud CX

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  • 1.  RAY BAUM's ACT / Remote E911 - BETA

    GENESYS
    Posted 21 days ago
    Edited by Melissa Ly 9 days ago

    Hi Genesys Community, 

    We've created a new community forum specifically for our newly launched beta solution for RAY BAUM's Act compliance.

    RAY BAUM's Act, Section 506, is an FCC ruling that requires 'dispatchable location' is conveyed with 911 calls to dispatch centers, regardless of the technological platform used, including 911 calls from MLTS. The purpose of Ray Baum's Act is to ensure dispatchers know the accurate location of 911 callers.

    We're happy to announce our solution Ray Baum's Act is launching in beta! Remote agents now can update their E911 location directly in their profile settings.
    This beta is open to all Orgs in USE1, USW2 and CAC1 using Genesys Cloud Voice for their telecom & E911 service.

    If you like to learn more or register for the beta please jump over to our RAY BAUM's community for more information.



    #Roadmap/NewFeatures
    #Telephony

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    Derrick Tanzini
    Genesys - Employees
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  • 2.  RE: RAY BAUM's ACT / Remote E911 - BETA

    GENESYS
    Posted 15 days ago
    Hey Genesys Cloud CX Community,

    Boosting this news! @Derrick Tanzini is launching a new beta for RAY BAUM's Act compliance. Remote agents now can update their E911 location directly in their profile settings. This beta is open to all Orgs in USE1, USW2 and CAC1 using Genesys Cloud Voice for their telecom & E911 service. So make sure you check out the new community for more information.

    RAY BAUM's Act, Section 506, is an FCC ruling that requires 'dispatchable location' is conveyed with 911 calls to dispatch centers, regardless of the technological platform used, including 911 calls from MLTS. The purpose of Ray Baum's Act is to ensure dispatchers know the accurate location of 911 callers.

    If you have any questions, feel free to reply to this discussion thread or post your question in the Beta Community. 

    Cheers!
    Melissa 


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    Melissa Ly
    Genesys - Employees
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