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Hi Genesys Community,
We've created a new community forum specifically for our newly launched beta solution for RAY BAUM's Act compliance.RAY BAUM's Act, Section 506, is an FCC ruling that requires 'dispatchable location' is conveyed with 911 calls to dispatch centers, regardless of the technological platform used, including 911 calls from MLTS. The purpose of Ray Baum's Act is to ensure dispatchers know the accurate location of 911 callers.We're happy to announce our solution Ray Baum's Act is launching in beta! Remote agents now can update their E911 location directly in their profile settings. This beta is open to all Orgs in USE1, USW2 and CAC1 using Genesys Cloud Voice for their telecom & E911 service.If you like to learn more or register for the beta please jump over to our RAY BAUM's community for more information.
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