When scheduling a report from a performance view I note that there is a column which shows that the report will be automatically disabled in x days.

Is there an option to remove this limitation? Some of our reports we would not wish to automatically disable the report from being sent. I cannot see an option to prevent this, which means we would need to re-set up each report every 3 months or so.


#Reporting/Analytics

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

And the answer is - if you confirm the schedule using the below option it resets the clock:



------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Original Message:
Sent: 03-23-2021 06:38
From: Mark Elliott
Subject: Scheduled Reports Auto Disable in 100 days

When scheduling a report from a performance view I note that there is a column which shows that the report will be automatically disabled in x days.

Is there an option to remove this limitation? Some of our reports we would not wish to automatically disable the report from being sent. I cannot see an option to prevent this, which means we would need to re-set up each report every 3 months or so.


#Reporting/Analytics

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Do you have to set up these reports again after 100 days or can you just refresh the date and they will pick up again as scheduled or do you need to re-create all reports after 100 days if you don't refresh prior to 100 days?

------------------------------
Kathy Weston
Kodak
------------------------------

Original Message:
Sent: 03-23-2021 06:41
From: Mark Elliott
Subject: Scheduled Reports Auto Disable in 100 days

And the answer is - if you confirm the schedule using the below option it resets the clock:



------------------------------
Mark Elliott
Lemon Business Solutions

Original Message:
Sent: 03-23-2021 06:38
From: Mark Elliott
Subject: Scheduled Reports Auto Disable in 100 days

When scheduling a report from a performance view I note that there is a column which shows that the report will be automatically disabled in x days.

Is there an option to remove this limitation? Some of our reports we would not wish to automatically disable the report from being sent. I cannot see an option to prevent this, which means we would need to re-set up each report every 3 months or so.


#Reporting/Analytics

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

I've found that if you disable then confirm the schedule it enables schedule again and resets the counter to 100 days.

------------------------------
Andrew Doller
Aioi Nissay Dowa Insurance Australia Pty Ltd
------------------------------

Original Message:
Sent: 04-21-2022 14:52
From: Kathy Weston
Subject: Scheduled Reports Auto Disable in 100 days

Do you have to set up these reports again after 100 days or can you just refresh the date and they will pick up again as scheduled or do you need to re-create all reports after 100 days if you don't refresh prior to 100 days?

------------------------------
Kathy Weston
Kodak

Original Message:
Sent: 03-23-2021 06:41
From: Mark Elliott
Subject: Scheduled Reports Auto Disable in 100 days

And the answer is - if you confirm the schedule using the below option it resets the clock:



------------------------------
Mark Elliott
Lemon Business Solutions

Original Message:
Sent: 03-23-2021 06:38
From: Mark Elliott
Subject: Scheduled Reports Auto Disable in 100 days

When scheduling a report from a performance view I note that there is a column which shows that the report will be automatically disabled in x days.

Is there an option to remove this limitation? Some of our reports we would not wish to automatically disable the report from being sent. I cannot see an option to prevent this, which means we would need to re-set up each report every 3 months or so.


#Reporting/Analytics

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Hello Mark,

I understand that resetting clock option that you have proposed is great and we are working using it as well. Is there any work around for this? Can we turn off the auto-disable feature from the scheduled exports view completely?

Or is there any solution available through API explorer? For example, do we have API's that can request this particular view's data?

Thanks,
Priya

------------------------------
Priyavarshini Manohar
Black Box Technologies New Zealand Limited
------------------------------

Original Message:
Sent: 03-23-2021 06:38
From: Mark Elliott
Subject: Scheduled Reports Auto Disable in 100 days

When scheduling a report from a performance view I note that there is a column which shows that the report will be automatically disabled in x days.

Is there an option to remove this limitation? Some of our reports we would not wish to automatically disable the report from being sent. I cannot see an option to prevent this, which means we would need to re-set up each report every 3 months or so.


#Reporting/Analytics

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

To maintain stability, we do need to enforce an expiration date to ensure exports that are automatically generated are being utilized by users.  Scheduled exports are notorious for users to stop using them and never bother to stop the export run.  Years ago we ran without a limit and we ended up in a situation where the bulk of scheduled exports being run every hour were not even being downloaded.  (At that time emailing the report was not an option.)  Enforcing a limit reduced traffic by more than 75%.

Of course we do want to find a happy medium to enforce a limit and ensure users critical exports are not turned off unexpectedly.  A few features and upcoming features we have that addresses this:

• Expired exports can be re-enabled.  There should never be a situation where you need to completely rebuild and reschedule an export because it expired.
• Within the schedule exports screen, the user can confirm the schedule ahead of the expiration period to reset the 100 day timer. 
• We're building notification tools into the UI.  The inbox section where exports can be downloaded will show a count of exports expiring soon and exports that have expired.  It will have the ability to refresh all expiring exports with a single click.  A daily summation email will be delivered to note exports that have expired and are expiring soon.

------------------------------
Ryan Legner
Staff Product Manager, Genesys Cloud CX
------------------------------

Original Message:
Sent: 03-23-2021 06:38
From: Mark Elliott
Subject: Scheduled Reports Auto Disable in 100 days

When scheduling a report from a performance view I note that there is a column which shows that the report will be automatically disabled in x days.

Is there an option to remove this limitation? Some of our reports we would not wish to automatically disable the report from being sent. I cannot see an option to prevent this, which means we would need to re-set up each report every 3 months or so.


#Reporting/Analytics

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Speaking of Scheduled Exports - is there a way to get reports scheduled under the Performance tab?

I'm only familiar with getting this set up in the Reports tab - but I thought that entire Reports tab was being removed?

Is there a way to schedule without using the Reports tab?

------------------------------
Jacqueline Turner
New York Central Mutual Fire Insurance Co-
------------------------------

Original Message:
Sent: 01-25-2023 11:28
From: Ryan Legner
Subject: Scheduled Reports Auto Disable in 100 days

To maintain stability, we do need to enforce an expiration date to ensure exports that are automatically generated are being utilized by users.  Scheduled exports are notorious for users to stop using them and never bother to stop the export run.  Years ago we ran without a limit and we ended up in a situation where the bulk of scheduled exports being run every hour were not even being downloaded.  (At that time emailing the report was not an option.)  Enforcing a limit reduced traffic by more than 75%.

Of course we do want to find a happy medium to enforce a limit and ensure users critical exports are not turned off unexpectedly.  A few features and upcoming features we have that addresses this:

• Expired exports can be re-enabled.  There should never be a situation where you need to completely rebuild and reschedule an export because it expired.
• Within the schedule exports screen, the user can confirm the schedule ahead of the expiration period to reset the 100 day timer. 
• We're building notification tools into the UI.  The inbox section where exports can be downloaded will show a count of exports expiring soon and exports that have expired.  It will have the ability to refresh all expiring exports with a single click.  A daily summation email will be delivered to note exports that have expired and are expiring soon.

------------------------------
Ryan Legner
Staff Product Manager, Genesys Cloud CX

Original Message:
Sent: 03-23-2021 06:38
From: Mark Elliott
Subject: Scheduled Reports Auto Disable in 100 days

When scheduling a report from a performance view I note that there is a column which shows that the report will be automatically disabled in x days.

Is there an option to remove this limitation? Some of our reports we would not wish to automatically disable the report from being sent. I cannot see an option to prevent this, which means we would need to re-set up each report every 3 months or so.


#Reporting/Analytics

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Yes there is!  This article walks you through how the scheduled export feature functions:

https://help.mypurecloud.com/articles/export-view-data/

------------------------------
Ryan Legner
Staff Product Manager, Genesys Cloud CX
------------------------------

Original Message:
Sent: 01-31-2023 13:53
From: Jacqueline Turner
Subject: Scheduled Reports Auto Disable in 100 days

Speaking of Scheduled Exports - is there a way to get reports scheduled under the Performance tab?

I'm only familiar with getting this set up in the Reports tab - but I thought that entire Reports tab was being removed?

Is there a way to schedule without using the Reports tab?

------------------------------
Jacqueline Turner
New York Central Mutual Fire Insurance Co-

Original Message:
Sent: 01-25-2023 11:28
From: Ryan Legner
Subject: Scheduled Reports Auto Disable in 100 days

To maintain stability, we do need to enforce an expiration date to ensure exports that are automatically generated are being utilized by users.  Scheduled exports are notorious for users to stop using them and never bother to stop the export run.  Years ago we ran without a limit and we ended up in a situation where the bulk of scheduled exports being run every hour were not even being downloaded.  (At that time emailing the report was not an option.)  Enforcing a limit reduced traffic by more than 75%.

Of course we do want to find a happy medium to enforce a limit and ensure users critical exports are not turned off unexpectedly.  A few features and upcoming features we have that addresses this:

• Expired exports can be re-enabled.  There should never be a situation where you need to completely rebuild and reschedule an export because it expired.
• Within the schedule exports screen, the user can confirm the schedule ahead of the expiration period to reset the 100 day timer. 
• We're building notification tools into the UI.  The inbox section where exports can be downloaded will show a count of exports expiring soon and exports that have expired.  It will have the ability to refresh all expiring exports with a single click.  A daily summation email will be delivered to note exports that have expired and are expiring soon.

------------------------------
Ryan Legner
Staff Product Manager, Genesys Cloud CX

Original Message:
Sent: 03-23-2021 06:38
From: Mark Elliott
Subject: Scheduled Reports Auto Disable in 100 days

When scheduling a report from a performance view I note that there is a column which shows that the report will be automatically disabled in x days.

Is there an option to remove this limitation? Some of our reports we would not wish to automatically disable the report from being sent. I cannot see an option to prevent this, which means we would need to re-set up each report every 3 months or so.


#Reporting/Analytics

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------

Wonderful! Thanks so much! =)

------------------------------
Jacqueline Turner
New York Central Mutual Fire Insurance Co-
------------------------------

Original Message:
Sent: 01-31-2023 14:06
From: Ryan Legner
Subject: Scheduled Reports Auto Disable in 100 days

Yes there is!  This article walks you through how the scheduled export feature functions:

https://help.mypurecloud.com/articles/export-view-data/

------------------------------
Ryan Legner
Staff Product Manager, Genesys Cloud CX

Original Message:
Sent: 01-31-2023 13:53
From: Jacqueline Turner
Subject: Scheduled Reports Auto Disable in 100 days

Speaking of Scheduled Exports - is there a way to get reports scheduled under the Performance tab?

I'm only familiar with getting this set up in the Reports tab - but I thought that entire Reports tab was being removed?

Is there a way to schedule without using the Reports tab?

------------------------------
Jacqueline Turner
New York Central Mutual Fire Insurance Co
Original Message:
Sent: 01-25-2023 11:28
From: Ryan Legner
Subject: Scheduled Reports Auto Disable in 100 days

To maintain stability, we do need to enforce an expiration date to ensure exports that are automatically generated are being utilized by users.  Scheduled exports are notorious for users to stop using them and never bother to stop the export run.  Years ago we ran without a limit and we ended up in a situation where the bulk of scheduled exports being run every hour were not even being downloaded.  (At that time emailing the report was not an option.)  Enforcing a limit reduced traffic by more than 75%.

Of course we do want to find a happy medium to enforce a limit and ensure users critical exports are not turned off unexpectedly.  A few features and upcoming features we have that addresses this:

• Expired exports can be re-enabled.  There should never be a situation where you need to completely rebuild and reschedule an export because it expired.
• Within the schedule exports screen, the user can confirm the schedule ahead of the expiration period to reset the 100 day timer. 
• We're building notification tools into the UI.  The inbox section where exports can be downloaded will show a count of exports expiring soon and exports that have expired.  It will have the ability to refresh all expiring exports with a single click.  A daily summation email will be delivered to note exports that have expired and are expiring soon.

------------------------------
Ryan Legner
Staff Product Manager, Genesys Cloud CX

Original Message:
Sent: 03-23-2021 06:38
From: Mark Elliott
Subject: Scheduled Reports Auto Disable in 100 days

When scheduling a report from a performance view I note that there is a column which shows that the report will be automatically disabled in x days.

Is there an option to remove this limitation? Some of our reports we would not wish to automatically disable the report from being sent. I cannot see an option to prevent this, which means we would need to re-set up each report every 3 months or so.


#Reporting/Analytics

------------------------------
Mark Elliott
Lemon Business Solutions
------------------------------