Genesys Cloud CX

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  • 1.  Replying to a closed email in Genesys Cloud

    Posted 01-10-2022 07:32
    There are a number of ideas on the board for replying to a closed/historical email which have been accepted.

    Has anyone come up with a workaround to help with this aside from copy and paste from a closed email to a new email?

    Interested to know if anyone in the community has come up with another workaround.

    Thanks,

    Darren

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    #Roadmap/NewFeatures
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    Darren Leahy
    Wren Data Ltd
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  • 2.  RE: Replying to a closed email in Genesys Cloud

    Posted 01-10-2022 07:42
    Hi Darren,

    For one our client we designed custom GUI under Genesys Cloud Apps section which is able to load closed email body and to create a new email conversation.
    All functionality based on Genesys Cloud API.

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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    Original Message


  • 3.  RE: Replying to a closed email in Genesys Cloud

    Posted 01-11-2022 02:52

    Thanks Taras.

    While you were working on the GUI, was there any other workaround the client used aside from the copy and paste?



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    Darren Leahy
    Wren Data Ltd
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    Original Message