Genesys Cloud CX

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Send customer URL within whilst waiting

  • 1.  Send customer URL within whilst waiting

    Posted 03-15-2023 09:23

    Hi all,

    Is it possible for a customer to receive a URL once they are in the queue to be answered

    Scenario - calls queuing and ASA is 10 mins could you play a messaging asking for the customer to input their number (if they wanted to) and then we send a URL to our chat service as we have wait time.



    kieran Mcloughlin
    J Sainsbury Plc r

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