Question: Should you be able to see your Set Participant Data in a Conversation if you set it in a Secure Flow?
#ArchitectureandDesign

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Angelia Harper
Avtex Solutions, LLC
------------------------------

Angie,

Are you talking about querying the API, or seeing it in a Script when the call returns from the Secure Flow?

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 02-05-2020 11:50
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

Question: Should you be able to see your Set Participant Data in a Conversation if you set it in a Secure Flow?
#ArchitectureandDesign

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

@George Ganahl In the Architect flow, if I set a Participant data in a regular flow, then I use Developer to see the values that I set on the Call, it shows up. On a secure flow, it allows me to choose to set the participant data , but once the call is over and I look at it in developer, those set data's are not listed. ​More for a debugging type thing while building a secure flow. I did try to pull that data into a script and for a secure flow it does not work. Regular flow it will populate the script.

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

Original Message:
Sent: 02-05-2020 12:00
From: George Ganahl
Subject: Secure Flow and Set Participant Data

Angie,

Are you talking about querying the API, or seeing it in a Script when the call returns from the Secure Flow?

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-05-2020 11:50
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

Question: Should you be able to see your Set Participant Data in a Conversation if you set it in a Secure Flow?
#ArchitectureandDesign

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

It all works in US-east (for me, at least :-) )

Verify that the Secure Call flow is published and actually running (put an audio playback in it, for example, so you know when it is being run). If you haven't done so already.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 02-05-2020 12:09
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

@George Ganahl In the Architect flow, if I set a Participant data in a regular flow, then I use Developer to see the values that I set on the Call, it shows up. On a secure flow, it allows me to choose to set the participant data , but once the call is over and I look at it in developer, those set data's are not listed. ​More for a debugging type thing while building a secure flow. I did try to pull that data into a script and for a secure flow it does not work. Regular flow it will populate the script.

------------------------------
Angelia Harper
Avtex Solutions, LLC

Original Message:
Sent: 02-05-2020 12:00
From: George Ganahl
Subject: Secure Flow and Set Participant Data

Angie,

Are you talking about querying the API, or seeing it in a Script when the call returns from the Secure Flow?

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-05-2020 11:50
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

Question: Should you be able to see your Set Participant Data in a Conversation if you set it in a Secure Flow?
#ArchitectureandDesign

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

Yes :) it works in US East for us as well. I will open a case with Support!

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

Original Message:
Sent: 02-05-2020 16:32
From: George Ganahl
Subject: Secure Flow and Set Participant Data

It all works in US-east (for me, at least :-) )

Verify that the Secure Call flow is published and actually running (put an audio playback in it, for example, so you know when it is being run). If you haven't done so already.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-05-2020 12:09
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

@George Ganahl In the Architect flow, if I set a Participant data in a regular flow, then I use Developer to see the values that I set on the Call, it shows up. On a secure flow, it allows me to choose to set the participant data , but once the call is over and I look at it in developer, those set data's are not listed. ​More for a debugging type thing while building a secure flow. I did try to pull that data into a script and for a secure flow it does not work. Regular flow it will populate the script.

------------------------------
Angelia Harper
Avtex Solutions, LLC

Original Message:
Sent: 02-05-2020 12:00
From: George Ganahl
Subject: Secure Flow and Set Participant Data

Angie,

Are you talking about querying the API, or seeing it in a Script when the call returns from the Secure Flow?

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-05-2020 11:50
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

Question: Should you be able to see your Set Participant Data in a Conversation if you set it in a Secure Flow?
#ArchitectureandDesign

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

@George Ganahl I rebuilt the flow for testing (deleted it and started over) and it is now showing the data. Thank you for taking a look! ​

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

Original Message:
Sent: 02-05-2020 21:59
From: George Ganahl
Subject: Secure Flow and Set Participant Data

I see the Secure Flow being invoked, no User Data, and I some Attributes on the call, but I need to know the Participant Data name and value you used so I can specifically search for that data in Sumo.

 

 

Respectfully,

 

George F. Ganahl

Principal Technology Consultant

 

Tel: +1 317.715.8612

M +1 317.941.0766

george.ganahl@genesys.com

@georgeganahl

 

Original Message------

Yes :) it works in US East for us as well. I will open a case with Support!

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

Glad to hear it!

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 02-06-2020 08:53
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

@George Ganahl I rebuilt the flow for testing (deleted it and started over) and it is now showing the data. Thank you for taking a look! ​

------------------------------
Angelia Harper
Avtex Solutions, LLC

Original Message:
Sent: 02-05-2020 21:59
From: George Ganahl
Subject: Secure Flow and Set Participant Data

I see the Secure Flow being invoked, no User Data, and I some Attributes on the call, but I need to know the Participant Data name and value you used so I can specifically search for that data in Sumo.

 

 

Respectfully,

 

George F. Ganahl

Principal Technology Consultant

 

Tel: +1 317.715.8612

M +1 317.941.0766

george.ganahl@genesys.com

@georgeganahl

 

Original Message------

Yes :) it works in US East for us as well. I will open a case with Support!

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

Hi @Angelia Harper and @George Ganahl according to what you say, any attribute set using the Set Participant Data ​​action in a Secure Flow should not be logged/recorded in the conversation API, so when we query that call using the API I shouldn't be able to retrieve those values correct?
I'm asking because despite using a secure flow to set participant data I'm still able to see those values in the API (using the Developer tools), do I need to set any configuration parameter to make it work?

Thank you very much for your help.

------------------------------
Henry ZAMbrano
Cognizant Technology Solutions
------------------------------

Original Message:
Sent: 02-05-2020 12:09
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

@George Ganahl In the Architect flow, if I set a Participant data in a regular flow, then I use Developer to see the values that I set on the Call, it shows up. On a secure flow, it allows me to choose to set the participant data , but once the call is over and I look at it in developer, those set data's are not listed. ​More for a debugging type thing while building a secure flow. I did try to pull that data into a script and for a secure flow it does not work. Regular flow it will populate the script.

------------------------------
Angelia Harper
Avtex Solutions, LLC

Original Message:
Sent: 02-05-2020 12:00
From: George Ganahl
Subject: Secure Flow and Set Participant Data

Angie,

Are you talking about querying the API, or seeing it in a Script when the call returns from the Secure Flow?

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-05-2020 11:50
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

Question: Should you be able to see your Set Participant Data in a Conversation if you set it in a Secure Flow?
#ArchitectureandDesign

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

Yes, but you have uncheck the secure box and the IVR will no longer be PCI compliant for that call.  Same for get statements.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 02-05-2020 11:50
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

Question: Should you be able to see your Set Participant Data in a Conversation if you set it in a Secure Flow?
#ArchitectureandDesign

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

Not necessary, Robert. The Set Participant Data action does not have that option, and there is no need to use a Get Participant Data to achieve what Angie is talking about.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 02-05-2020 12:00
From: Robert Wakefield-Carl
Subject: Secure Flow and Set Participant Data

Yes, but you have uncheck the secure box and the IVR will no longer be PCI compliant for that call.  Same for get statements.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-05-2020 11:50
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

Question: Should you be able to see your Set Participant Data in a Conversation if you set it in a Secure Flow?
#ArchitectureandDesign

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

Why can't this data be returned to a script?  The resource centre talks about sending stored variables in a return to agent action, but not really clear how.  The script won't auto refresh when a secure call returns to an agent either.

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

Original Message:
Sent: 02-06-2020 08:57
From: George Ganahl
Subject: Secure Flow and Set Participant Data

Not necessary, Robert. The Set Participant Data action does not have that option, and there is no need to use a Get Participant Data to achieve what Angie is talking about.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-05-2020 12:00
From: Robert Wakefield-Carl
Subject: Secure Flow and Set Participant Data

Yes, but you have uncheck the secure box and the IVR will no longer be PCI compliant for that call.  Same for get statements.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-05-2020 11:50
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

Question: Should you be able to see your Set Participant Data in a Conversation if you set it in a Secure Flow?
#ArchitectureandDesign

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------

Hi Vaun, a script only loads variables when it's initialized. You can re-fetch new participant attributes set in an IVR with a Data Action. A typical flow is:
1. Agent sends caller to the Secure Flow
2. Caller completes transaction(s) and a result / confirmation code / success / failure message is written to participant attributes
3. Caller returns to the Agent
4. Agent clicks a button, wired to a Data Action, that GETs the expected attribute and saves to a script variable
5. The variable is bound to a text element on the script so the Agent can view the value (or use another button and Data Action to send to CRM, etc.)

As always, don't write sensitive PCI data to the participant attributes.

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R. J. Smith
Genesys - Employees
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Original Message:
Sent: 08-23-2020 05:24
From: Vaun McCarthy
Subject: Secure Flow and Set Participant Data

Why can't this data be returned to a script?  The resource centre talks about sending stored variables in a return to agent action, but not really clear how.  The script won't auto refresh when a secure call returns to an agent either.

------------------------------
Vaun McCarthy
NTT New Zealand Limited

Original Message:
Sent: 02-06-2020 08:57
From: George Ganahl
Subject: Secure Flow and Set Participant Data

Not necessary, Robert. The Set Participant Data action does not have that option, and there is no need to use a Get Participant Data to achieve what Angie is talking about.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-05-2020 12:00
From: Robert Wakefield-Carl
Subject: Secure Flow and Set Participant Data

Yes, but you have uncheck the secure box and the IVR will no longer be PCI compliant for that call.  Same for get statements.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 02-05-2020 11:50
From: Angelia Harper
Subject: Secure Flow and Set Participant Data

Question: Should you be able to see your Set Participant Data in a Conversation if you set it in a Secure Flow?
#ArchitectureandDesign

------------------------------
Angelia Harper
Avtex Solutions, LLC
------------------------------