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I know this thread is a bit older, but just in case anyone else runs into this issue my org recently ran into this problem as well. The offending Alert Rule was a Conversion Metric Rule for time that calls were waiting in queue (Voice Single Conversation Total Wait for Queue Name > 60s). We were consistently getting phantom alert notifications almost to the minute, just over 3 hours after our closing time each day. There were never any calls in queue that would have triggered the Alert. We had this happen 8 days in a row at almost exactly the same time. I did not submit this as a ticket, but I did end up resolving the problem by copying the Alert Rule, deleting the original Rule, and activating the Copy. This stopped the recurrence of the phantom alerts. I never determined why this was happening, only that it seemed to have something to do with the specific Alert Rule itself. We have the exact same Alert set up for many other voice queues and none of those other Alert Rules exhibited this phantom alert behaviour.
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