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  • 1.  Tag outgoing email subject

    Posted 08-14-2020 19:49
    Understand that there is no outgoing email flow. Is there a way to add a tag like "(important)" to the subject of outgoing email automatically?
    #Routing(ACD/IVR)

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    Edward Wu
    BANK OF HAWAII
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  • 2.  RE: Tag outgoing email subject

    Posted 08-15-2020 12:25
    The only way would be to send your outbound email through your own SMTP server that can add to the subject as it passes through it.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Tag outgoing email subject

    Posted 08-20-2020 20:49
    Thanks Robert.  We are working on migrating to our own SMTP server and tagging subject is an identifier to trigger email encryption.  What about changing the email sensitivity to Confidential?  Is it possible in PureCloud?

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    Edward Wu
    BANK OF HAWAII
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    Original Message


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