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  • 1.  Group VoiceMail Email Notirifcations to Single Email Address

    Posted 08-18-2020 20:37


    Is there a way to email a single external email address or distribution list rather than all members of the group when the group recieves a voicemail?

    #Unsure/Other

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    John Watson
    Complete Office Supplies
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  • 2.  RE: Group VoiceMail Email Notirifcations to Single Email Address

    Posted 08-18-2020 23:51
    Have you tried creating a user with the group email and use that as the overflow for the group?  How about just adding that user to the group.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Group VoiceMail Email Notirifcations to Single Email Address

    Posted 08-19-2020 00:03
    Hi Robert,

    Thanks for the options, the first would probably work with another account.


    Thanks


    John

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    John Watson
    Complete Office Supplies
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  • 4.  RE: Group VoiceMail Email Notirifcations to Single Email Address

    Posted 03-01-2024 06:13

    Hello Robert,

     is it right that this "fake" user will consume a CX license, right? 

     if the customer wants a dedicated email address per queue it would mean a lot of additional licenses.

     isn't there a way to achieve this without consuming licenses?

    Thank you,

    Mihai



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    Mihai Vasiloiu
    Swisscom (Schweiz) AG
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  • 5.  RE: Group VoiceMail Email Notirifcations to Single Email Address

    Posted 03-01-2024 11:45

    Not at all.  Licenses (subscriptions) are only consumed and billed when a user logs into a client.  You can have as many users you want in the system and are only charged for those that log in during a billing period.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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