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  • 1.  Defining max "LOGIN" time and max time in state

    Posted 09-06-2021 05:35
    Hi,
    Maybe somebody knows and/or implemented this option.
    Define the max time that the agent can be in "login", for example, after X hours that he is "login" the system will "logout" him and or define that at HH:MM all agents will be "logout".
    Also, maybe it's possible to change the agent status (and/or sub-status) after X time?

    #Implementation
    #PlatformAdministration
    #SystemAdministration
    #Unsure/Other

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    Best regards,

    Yvgeni Liberman
    ITNavPro
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  • 2.  RE: Defining max "LOGIN" time and max time in state

    Posted 12-04-2023 02:39

    hi Yvgeni 

    we implement the agents status change via api, in the same way you can configure a check for max login time.

    Best regards,

    Luca



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    Luca Assandro
    Lutech S.p.A.
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    Original Message


  • 3.  RE: Defining max "LOGIN" time and max time in state

    Posted 12-04-2023 11:55

    Hi Yvgeni 

    We did the time on the SSO infra side since all users are set up with SSO, this will expire the token in Genesys Cloud. 



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    Vincent Sabolboro
    ATB Financial
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    Original Message


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