Genesys Cloud CX

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  • 1.  Workforce Engagement Management

    GCAP Member
    Posted 11-30-2021 09:57
    Within the Management Unit configuration there is an option on Time Off requests for "Submission Range Constraint".  Is there an option where I can also add a constraint on an agent for canceling a request?  For example. an agent has submitted a time off request for a date 2 weeks in the future which has been approved.  I want to add a constraint where the agent can not cancel the time off request within 2 days of the time off requested date.
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    Audrey Kielbasa
    American Airlines Inc
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  • 2.  RE: Workforce Engagement Management

    Posted 12-01-2021 04:14
    Hi Audrey,

    At this point in time there are no constraints around cancelling a request unfortunately. I've had a look on the Ideas portal and it doesn't appear that there is anything already so might be worth creating an Idea, depending on the level of impact for your organisation.

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 3.  RE: Workforce Engagement Management

    GCAP Member
    Posted 12-01-2021 14:31
    Thank you Gareth.

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    Audrey Kielbasa
    American Airlines Inc
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