Genesys Cloud CX

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  • 1.  Getting IP address when users log in

    Posted 03-25-2021 12:36
    Is there any way to get the IP address of users that log into Genesys Cloud for auditing and fraud prevention?

    #PlatformAdministration

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 2.  RE: Getting IP address when users log in

    Posted 03-25-2021 14:29
    I'd be interested in this too, for troubleshooting so would need to see this in a view.  Might need an idea raised if there's no API that might already grab it.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 3.  RE: Getting IP address when users log in

    Posted 5 days ago
    Curious, Robert.  How did you get on with this?

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    Vaun McCarthy
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