Genesys Cloud CX

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  • 1.  Getting IP address when users log in

    Posted 03-25-2021 12:36
    Is there any way to get the IP address of users that log into Genesys Cloud for auditing and fraud prevention?

    #PlatformAdministration

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 2.  RE: Getting IP address when users log in

    Posted 03-25-2021 14:29
    I'd be interested in this too, for troubleshooting so would need to see this in a view.  Might need an idea raised if there's no API that might already grab it.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 3.  RE: Getting IP address when users log in

    Posted 05-12-2022 02:23
    Curious, Robert.  How did you get on with this?

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    Vaun McCarthy
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  • 4.  RE: Getting IP address when users log in

    Posted 23 days ago
    Hi Vaun,

    I am using the EventBridge to grab IP addresses, failed login attempts and a some other stuff.


  • 5.  RE: Getting IP address when users log in

    Posted 23 days ago
    Thanks Paulo, admittedly I haven't ever really looked at Eventbridge.  Which topic includes IP address info?  Are you just feeding this into a Lambda for logging or doing something else with that info?

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    Vaun McCarthy
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  • 6.  RE: Getting IP address when users log in

    Posted 23 days ago
    Hi Vaun,

    You need to add v2.audits.entitytype.

    I send the info to cloudwatch and then pass it to an S3 bucket so other systems can use it.


  • 7.  RE: Getting IP address when users log in

    Posted 23 days ago
    Thanks Paulo, that works perfectly - much appreciated.

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    Vaun McCarthy
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  • 8.  RE: Getting IP address when users log in

    Posted 21 days ago
    Our customers audit contact center traffic, including user login IP, based on Network Traffic Analysis.

    It is done by sending mirrored traffic from contact center to our Traffic Analytic Cloud, using VXLAN connectivity.

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    Joseph Cheng
    Prilink Ltd
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