Genesys Cloud CX

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  • 1.  Agent Permissions

    Posted 10-06-2021 21:43
    Hi Team -

    Is it possible to configure the Agent Permissions in QM so that they can't see the name of the Evaluator?

    Our Customer wants to ensure no animosity between Agent and Evaluator, since calls are sometimes evaluated by Peer Agents.

    Cheers!
    #QualityManagement

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    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific
    malcolm.green@nexon.com.au
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  • 2.  RE: Agent Permissions

    Posted 10-10-2021 22:46
    Not unless you don't have them access to any evaluations at present.  I created an idea for this:  Add permission to view evaluator column. | Genesys Cloud Ideas Lab (aha.io).

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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