Genesys Cloud CX

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  • 1.  WebRTC Browser Support

    Top 25 Contributor
    Posted 12-12-2021 19:32
    Would like to check & confirm for Genesys BYOC Cloud  for using WebRTC is Microsoft Edge Chromium Supported.
    #ArchitectureandDesign

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    Rajeev Srikant
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  • 2.  RE: WebRTC Browser Support

    Posted 12-13-2021 02:46
    Yes but needs to be the latest version.

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    Vaun McCarthy
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  • 3.  RE: WebRTC Browser Support

    Top 25 Contributor
    Posted 12-13-2021 02:54
    @Vaun McCarthy - Is there any specific version from which it will support. There will be frequent updates from Microsoft so not sure which is the latest.
    is there mimimum Edge Chromium version supported which is mentioned ?​

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    Rajeev Srikant
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  • 4.  RE: WebRTC Browser Support

    Top 25 Contributor
    Posted 12-13-2021 02:57

    @Vaun McCarthy

    I am running Edge on Version 96.0.1054.53
    I think this is the latest. Does WebRTC works  ?​



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    Rajeev Srikant
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  • 5.  RE: WebRTC Browser Support

    Posted 12-13-2021 03:01
    https://help.mypurecloud.com/articles/genesys-cloud-requirements/

    and yes WebRTC works in that version of Edge - I have the same version.

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    Vaun McCarthy
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  • 6.  RE: WebRTC Browser Support

    Top 25 Contributor
    Posted 12-13-2021 03:06
    @Vaun McCarthy - Thanks​

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    Rajeev Srikant
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  • 7.  RE: WebRTC Browser Support

    Top 25 Contributor
    Posted 16 days ago
    Edited by Rajeev Srikant 16 days ago

    @Vaun McCarthy

    The below article has not mentioned about the Microsoft Edge Chromium

    https://help.mypurecloud.com/articles/requirements-for-webrtc-phones/

    Is it some thing different ?

    Why they have not mentioned about Microsoft Edge Chromium  here ?



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    Rajeev Srikant
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  • 8.  RE: WebRTC Browser Support

    Posted 15 days ago
    Hi Rajeev

    This is probably just that Genesys haven't updated all articles.  However if you read further down that page it says:

    For recommendations about system requirements for WebRTC phones, see the System requirements section in Genesys Cloud system requirements.

    If you go to those system requirements it then says:

    Supported web browsers

    Full support

    Microsoft Edge Chromium - Requires current release.

    Chrome - Requires current release or one version previous.

    Firefox - Requires current release, one version previous, current ESR release, or transitional ESR release

    • Genesys supports the transitional ESR release only during the time period in which the new ESR release is tested and certified. For more information, see Firefox ESR release cycle.
    • Firefox scripts may not load unless AdBlocker or AdBlockPlus are disabled.


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    Vaun McCarthy
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