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We gave the system a solid 5 minutes before testing the second time, however, the SIP message received is still following the old identifier.Noted on the outbound route, did for both inbound and outbound.
Raised a case to Care.Do we need to request to start EDGE? Any cached settings on EDGE?
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.