Hi Jim,
I am using lexv2 with Genesys cloud integration but SSML is not working. When I put content type SSML in lexv2 and and using SSML tag in prompt message and it does not play anything its play blank audio( no audio comes).
Could you please guide me to resolve this issue?
Thank you
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Rakesh Singh
HCL America Inc.
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Original Message:
Sent: 11-05-2021 15:23
From: Jim Crespino
Subject: Genesys cloud does not support the SSML
I am not aware that any TTS or Bots, except for Lex v2, support SSML at this time. The only reason that Lex v2 works is that the text is handled directly by Poly before being returned to Genesys. With all others the text returns to Genesys and then we trombone it to the TTS provide, and for some reason the SSML tags are stripped out or not interpreted during the tromboning.
| Jim Crespino
Sr Director, Developer Evangelism
T: +1 785 477 0504 Developer? Have questions? Check out the DevFoundry. |
| 
|
Original Message:
Sent: 11/5/2021 2:51:00 PM
From: Greg Beal
Subject: RE: Genesys cloud does not support the SSML
Jim,
Does Genesys Cloud support SSML tags in a Play Audio task string of text? I was trying to use some SSML tags today and it didn't work.
I am almost certain I did use SSML tags in a project a couple years ago.
I'm using the Genesys Enhanced TTS beta, the voices list look a lot like Google TTS list. But I can't get any SSML tags to work if I choose Genesys Enhanced TTS or Google TTS.
Did it use to support SSML?
Appreciate any response or direction on how to use SSML tags.
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Greg Beal
IBM Corporation USA
Original Message:
Sent: 09-28-2021 13:53
From: Jim Crespino
Subject: Genesys cloud does not support the SSML
The Genesys Cloud Amazon LEX integration does not support SSML for Lex v1 bots. However, if you create a Lex v2 bot instead then SSML will be interpreted properly.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com
Original Message:
Sent: 09-27-2021 08:15
From: Rakesh Singh
Subject: Genesys cloud does not support the SSML
Hi Genesys Experts,
I am working one POC for customer where we used AWS Lex integration with Genesys cloud and Every thing is working fine. But Genesys cloud does not support SSML. When we call the Genesys TFN then
call goes to Lex and where we used the SSML but it does not interpret the SSML tag and announce all SSML tag as word.
Could Anybody help us to resolve this problem?
#DigitalChannels
#Integrations
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Rakesh Singh
HCL Technologies Ltd.
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