Is there a report I can run that will tell me how much time is used for specific activity codes? (Preferably by agent and day). For example, I have a code under the On Queue category for OT and I'll like to see how much OT is being scheduled.
#Ask Me Anything (AMA)
#ArchitectureandDesign
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Implementation
#Integrations
#Omni-ChannelDesktop/UserInterface
#Outbound
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures
#Routing(ACD/IVR)
#Security
#SIP/VolP
#SystemAdministration
#Telephony
#Unsure/Other
#GenesysCloudCXQAEpisode

------------------------------
Dave Lottman

------------------------------

Are you talking beyond these in the Historical Adherence View?


------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 03-02-2020 21:46
From: Dave Lottman
Subject: WFM Activity Code Report

Is there a report I can run that will tell me how much time is used for specific activity codes? (Preferably by agent and day). For example, I have a code under the On Queue category for OT and I'll like to see how much OT is being scheduled.
#Ask Me Anything (AMA)
#ArchitectureandDesign
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Implementation
#Integrations
#Omni-ChannelDesktop/UserInterface
#Outbound
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures
#Routing(ACD/IVR)
#Security
#SIP/VolP
#SystemAdministration
#Telephony
#Unsure/Other
#GenesysCloudCXQAEpisode

------------------------------
Dave Lottman

------------------------------

More along the lines of how many total hours within the Management Unit are scheduled for a certain activity.

------------------------------
Dave Lottman

------------------------------

Original Message:
Sent: 03-07-2020 15:57
From: Robert Wakefield-Carl
Subject: WFM Activity Code Report

Are you talking beyond these in the Historical Adherence View?

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 03-02-2020 21:46
From: Dave Lottman
Subject: WFM Activity Code Report

Is there a report I can run that will tell me how much time is used for specific activity codes? (Preferably by agent and day). For example, I have a code under the On Queue category for OT and I'll like to see how much OT is being scheduled.
#Ask Me Anything (AMA)
#ArchitectureandDesign
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Implementation
#Integrations
#Omni-ChannelDesktop/UserInterface
#Outbound
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures
#Routing(ACD/IVR)
#Security
#SIP/VolP
#SystemAdministration
#Telephony
#Unsure/Other
#GenesysCloudCXQAEpisode

------------------------------
Dave Lottman

------------------------------

This is close.  In the Actions menu for a schedule, choose Export and choose Activities


------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 03-07-2020 16:28
From: Dave Lottman
Subject: WFM Activity Code Report

More along the lines of how many total hours within the Management Unit are scheduled for a certain activity.

------------------------------
Dave Lottman


Original Message:
Sent: 03-07-2020 15:57
From: Robert Wakefield-Carl
Subject: WFM Activity Code Report

Are you talking beyond these in the Historical Adherence View?

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 03-02-2020 21:46
From: Dave Lottman
Subject: WFM Activity Code Report

Is there a report I can run that will tell me how much time is used for specific activity codes? (Preferably by agent and day). For example, I have a code under the On Queue category for OT and I'll like to see how much OT is being scheduled.
#Ask Me Anything (AMA)
#ArchitectureandDesign
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Implementation
#Integrations
#Omni-ChannelDesktop/UserInterface
#Outbound
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures
#Routing(ACD/IVR)
#Security
#SIP/VolP
#SystemAdministration
#Telephony
#Unsure/Other
#GenesysCloudCXQAEpisode

------------------------------
Dave Lottman

------------------------------

So, as Robert basically pointed out...no, no built-in report or view to get directly to what you want, but a way to do so with exported data.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 03-02-2020 21:46
From: Dave Lottman
Subject: WFM Activity Code Report

Is there a report I can run that will tell me how much time is used for specific activity codes? (Preferably by agent and day). For example, I have a code under the On Queue category for OT and I'll like to see how much OT is being scheduled.
#Ask Me Anything (AMA)
#ArchitectureandDesign
#ConnectwithaCustomer(NEW)
#DigitalChannels
#Implementation
#Integrations
#Omni-ChannelDesktop/UserInterface
#Outbound
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures
#Routing(ACD/IVR)
#Security
#SIP/VolP
#SystemAdministration
#Telephony
#Unsure/Other
#GenesysCloudCXQAEpisode

------------------------------
Dave Lottman

------------------------------