HI, I'm looking to remove the Agent Assistance option from the UI. I believe this is possible by removing Chat Permission but we are looking to keep Collaborate Chat and just remove Agent Assistance button.
Has anyone found a way to do this?
If this is not possible has anyone found a way to remove the messages that have been posted i.e. via the API , as I see no way to remove these messages either.
Thanks
Paul
#Omni-ChannelDesktop/UserInterface------------------------------
Paul Hrynkiw
IP Integration
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