Hi

Me and customer are trying to reset PureCloud password through 'forgot password', but when we insert the new password and click on 'Reset Password', nothing happens.

Regards,
Debora
#Security

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda
------------------------------

Just a couple of clarification questions, if I may...

1. Does the customer get an email with a link to reset the password?

2. Is the organization set to use only Single Sign-On for authentication, and thus the standard user login with password won't work? I'm not sure what that looks like when you go through the Forgot Password sequence.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 08-30-2019 10:19
From: Debora Lopes
Subject: PureCloud Reset Password

Hi

Me and customer are trying to reset PureCloud password through 'forgot password', but when we insert the new password and click on 'Reset Password', nothing happens.

Regards,
Debora
#Security

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda
------------------------------

Hi George,

1 - Yes, after click on received link, enter request informations and click on reset password, nothing happens, neither page reaload or something like that.

2 - No, they don't use single sing-on.

I tested reset it with my own user, and I could still login with my older password.

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda
------------------------------

Original Message:
Sent: 08-30-2019 10:37
From: George Ganahl
Subject: PureCloud Reset Password

Just a couple of clarification questions, if I may...

1. Does the customer get an email with a link to reset the password?

2. Is the organization set to use only Single Sign-On for authentication, and thus the standard user login with password won't work? I'm not sure what that looks like when you go through the Forgot Password sequence.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-30-2019 10:19
From: Debora Lopes
Subject: PureCloud Reset Password

Hi

Me and customer are trying to reset PureCloud password through 'forgot password', but when we insert the new password and click on 'Reset Password', nothing happens.

Regards,
Debora
#Security

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda
------------------------------

Hi
Check with your Organisation Admin to see what the password policy is ( Password length, Number of characters, letters, case etc) Purecloud is terrible at telling a user that the password they are entering doesnt match the Organisation policy

------------------------------
Brian Allison
Spark NZ Trading
------------------------------

Original Message:
Sent: 08-30-2019 15:32
From: Debora Lopes
Subject: PureCloud Reset Password

Hi George,

1 - Yes, after click on received link, enter request informations and click on reset password, nothing happens, neither page reaload or something like that.

2 - No, they don't use single sing-on.

I tested reset it with my own user, and I could still login with my older password.

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda

Original Message:
Sent: 08-30-2019 10:37
From: George Ganahl
Subject: PureCloud Reset Password

Just a couple of clarification questions, if I may...

1. Does the customer get an email with a link to reset the password?

2. Is the organization set to use only Single Sign-On for authentication, and thus the standard user login with password won't work? I'm not sure what that looks like when you go through the Forgot Password sequence.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-30-2019 10:19
From: Debora Lopes
Subject: PureCloud Reset Password

Hi

Me and customer are trying to reset PureCloud password through 'forgot password', but when we insert the new password and click on 'Reset Password', nothing happens.

Regards,
Debora
#Security

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda
------------------------------

​What browser are you using?

------------------------------
Vaun McCarthy
Dimension Data New Zealand Ltd.
------------------------------

Original Message:
Sent: 09-01-2019 14:39
From: Brian Allison
Subject: PureCloud Reset Password

Hi
Check with your Organisation Admin to see what the password policy is ( Password length, Number of characters, letters, case etc) Purecloud is terrible at telling a user that the password they are entering doesnt match the Organisation policy

------------------------------
Brian Allison
Spark NZ Trading

Original Message:
Sent: 08-30-2019 15:32
From: Debora Lopes
Subject: PureCloud Reset Password

Hi George,

1 - Yes, after click on received link, enter request informations and click on reset password, nothing happens, neither page reaload or something like that.

2 - No, they don't use single sing-on.

I tested reset it with my own user, and I could still login with my older password.

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda

Original Message:
Sent: 08-30-2019 10:37
From: George Ganahl
Subject: PureCloud Reset Password

Just a couple of clarification questions, if I may...

1. Does the customer get an email with a link to reset the password?

2. Is the organization set to use only Single Sign-On for authentication, and thus the standard user login with password won't work? I'm not sure what that looks like when you go through the Forgot Password sequence.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-30-2019 10:19
From: Debora Lopes
Subject: PureCloud Reset Password

Hi

Me and customer are trying to reset PureCloud password through 'forgot password', but when we insert the new password and click on 'Reset Password', nothing happens.

Regards,
Debora
#Security

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda
------------------------------

Hi,

Customer wasn't using password policy, it worked perfectly after use match all parameters.

Thank you all for support.

Regards,
Debora

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda
------------------------------

Original Message:
Sent: 09-02-2019 02:12
From: Vaun McCarthy
Subject: PureCloud Reset Password

​What browser are you using?

------------------------------
Vaun McCarthy
Dimension Data New Zealand Ltd.

Original Message:
Sent: 09-01-2019 14:39
From: Brian Allison
Subject: PureCloud Reset Password

Hi
Check with your Organisation Admin to see what the password policy is ( Password length, Number of characters, letters, case etc) Purecloud is terrible at telling a user that the password they are entering doesnt match the Organisation policy

------------------------------
Brian Allison
Spark NZ Trading

Original Message:
Sent: 08-30-2019 15:32
From: Debora Lopes
Subject: PureCloud Reset Password

Hi George,

1 - Yes, after click on received link, enter request informations and click on reset password, nothing happens, neither page reaload or something like that.

2 - No, they don't use single sing-on.

I tested reset it with my own user, and I could still login with my older password.

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda

Original Message:
Sent: 08-30-2019 10:37
From: George Ganahl
Subject: PureCloud Reset Password

Just a couple of clarification questions, if I may...

1. Does the customer get an email with a link to reset the password?

2. Is the organization set to use only Single Sign-On for authentication, and thus the standard user login with password won't work? I'm not sure what that looks like when you go through the Forgot Password sequence.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 08-30-2019 10:19
From: Debora Lopes
Subject: PureCloud Reset Password

Hi

Me and customer are trying to reset PureCloud password through 'forgot password', but when we insert the new password and click on 'Reset Password', nothing happens.

Regards,
Debora
#Security

------------------------------
Debora Lopes
Wittel Comunicacoes Ltda
------------------------------