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PureCloud Reset Password

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  • 1.  PureCloud Reset Password

    NEW MEMBER
    Posted 08-30-2019 10:19
    Hi

    Me and customer are trying to reset PureCloud password through 'forgot password', but when we insert the new password and click on 'Reset Password', nothing happens.

    Regards,
    Debora
    #Security

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    Debora Lopes
    Wittel Comunicacoes Ltda
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  • 2.  RE: PureCloud Reset Password

    GENESYS
    Posted 08-30-2019 10:37
    Just a couple of clarification questions, if I may...

    1. Does the customer get an email with a link to reset the password?

    2. Is the organization set to use only Single Sign-On for authentication, and thus the standard user login with password won't work? I'm not sure what that looks like when you go through the Forgot Password sequence.

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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  • 3.  RE: PureCloud Reset Password

    NEW MEMBER
    Posted 08-30-2019 15:33
    Hi George,

    1 - Yes, after click on received link, enter request informations and click on reset password, nothing happens, neither page reaload or something like that.

    2 - No, they don't use single sing-on.

    I tested reset it with my own user, and I could still login with my older password.

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    Debora Lopes
    Wittel Comunicacoes Ltda
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  • 4.  RE: PureCloud Reset Password
    Best Answer

    Posted 09-01-2019 14:39
    Hi
    Check with your Organisation Admin to see what the password policy is ( Password length, Number of characters, letters, case etc) Purecloud is terrible at telling a user that the password they are entering doesnt match the Organisation policy

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    Brian Allison
    Spark NZ Trading
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  • 5.  RE: PureCloud Reset Password

    Posted 09-02-2019 02:12
    ​What browser are you using?

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    Vaun McCarthy
    Dimension Data New Zealand Ltd.
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  • 6.  RE: PureCloud Reset Password

    NEW MEMBER
    Posted 09-03-2019 09:44
    Hi,

    Customer wasn't using password policy, it worked perfectly after use match all parameters.

    Thank you all for support.

    Regards,
    Debora

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    Debora Lopes
    Wittel Comunicacoes Ltda
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