Hi Samrat, have a talk to your lift vendor to find a bit more about how that intercom is connected. If it's just a regular old analogue phone connection, and your Edges are on-premise as well, what you could look at doing is using some type of analogue=>SIP converter and then have that SIP converter register to Genesys as a standalone phone.
I've done that type of thing all the time under Cisco and other platforms. In theory it should still work under Genesys Cloud too.
The question for your lift vendor then becomes how to program what # that lift intercom dials when the button is pressed which should be easily programmable. In which case you'd just need to give them the # for a ring group or a DID associated with a flow that goes to queue.
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Vaun McCarthy
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Original Message:
Sent: 03-30-2022 02:06
From: Samrat Som
Subject: Intercom
Hi
We are looking for a solution for one of the customer where they are looking for a solution in which intercom of a lift can be integrated to genesys Cloud.
When the user press the button in lift, it should get routed to an agent or a queue.
Cheers
#ArchitectureandDesign
#RemoteWorkEnablement
#SIP/VolP
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Samrat Som
Genesys - Employees
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