Genesys Cloud CX

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  • 1.  Alerts for Voicemails

    Posted 10-29-2018 10:29
    Is it possible to have alerts sent to an email address that is not the agent's email address?  For example, in our call flow we request that users select #2 when wanting to reach someone from business and then leave a voicemail message.  We would prefer if the email alerts informing an agent of the new voicemail be sent to 2 different email addresses.  Is it possible to configure this?​
    #ArchitectureandDesign

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    Carrie Redmon
    Utilize Health
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  • 2.  RE: Alerts for Voicemails

    Posted 07-26-2021 07:26
    Hello,

    Have you found a solution for this Carrie? I am also interested in this option.

    Regards,

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    Charis Sideridis
    Intracom S.A. Telecom Solutions
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  • 3.  RE: Alerts for Voicemails

    Posted 07-26-2021 09:32
    Hi Charis -
    We have a similar requirement on our end. We ended up creating a User account and used the Transfer to Voicemail function in architect. the User account is associated to an email distribution, which contains all of the destination email addresses and each account gets a copy of the voicemail email.

    Does this help?
    Thanks,

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    Cory King
    IT Lead
    IGS Energy
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  • 4.  RE: Alerts for Voicemails

    Posted 2 days ago
    Wondering if anyone has found a solution for this. We have a shared distribution box that we would like to be set up to get an email notification for voicemails vs a personal agents email address.

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    Addison Hild
    Athene
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