Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

Yes, call recordings are always encrypted in transit and at rest in storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 05-06-2020 20:13
From: Muhammad Zubair
Subject: Call Recording Encryption in Transit and Rest

Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

Hi @George Ganahl

Do we have more details about the encryption ? TLS certificate ? version, keys... ?

The recorded interactions are stored locally in Edge then pushed to the Cloud ? or everything stayed locally in the compliance ?

Thank you in advance,

Regards,​

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------

Original Message:
Sent: 05-07-2020 07:25
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Yes, call recordings are always encrypted in transit and at rest in storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-06-2020 20:13
From: Muhammad Zubair
Subject: Call Recording Encryption in Transit and Rest

Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

https://help.mypurecloud.com/articles/encryption-keys-page/

Packets are recorded on the edge then transferred to AWS for storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 05-07-2020 07:34
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

Hi @George Ganahl

Do we have more details about the encryption ? TLS certificate ? version, keys... ?

The recorded interactions are stored locally in Edge then pushed to the Cloud ? or everything stayed locally in the compliance ?

Thank you in advance,

Regards,​

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:25
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Yes, call recordings are always encrypted in transit and at rest in storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-06-2020 20:13
From: Muhammad Zubair
Subject: Call Recording Encryption in Transit and Rest

Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

so, it means that when we decide to delete reordings after X days under the Recording Policies settings, those recordings would be deleted from AWS and not the Edge. Right ?

Regards,

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------

Original Message:
Sent: 05-07-2020 07:38
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

https://help.mypurecloud.com/articles/encryption-keys-page/

Packets are recorded on the edge then transferred to AWS for storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-07-2020 07:34
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

Hi @George Ganahl

Do we have more details about the encryption ? TLS certificate ? version, keys... ?

The recorded interactions are stored locally in Edge then pushed to the Cloud ? or everything stayed locally in the compliance ?

Thank you in advance,

Regards,​

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:25
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Yes, call recordings are always encrypted in transit and at rest in storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-06-2020 20:13
From: Muhammad Zubair
Subject: Call Recording Encryption in Transit and Rest

Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

Correct.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 05-07-2020 07:47
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

so, it means that when we decide to delete reordings after X days under the Recording Policies settings, those recordings would be deleted from AWS and not the Edge. Right ?

Regards,

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:38
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

https://help.mypurecloud.com/articles/encryption-keys-page/

Packets are recorded on the edge then transferred to AWS for storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-07-2020 07:34
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

Hi @George Ganahl

Do we have more details about the encryption ? TLS certificate ? version, keys... ?

The recorded interactions are stored locally in Edge then pushed to the Cloud ? or everything stayed locally in the compliance ?

Thank you in advance,

Regards,​

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:25
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Yes, call recordings are always encrypted in transit and at rest in storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-06-2020 20:13
From: Muhammad Zubair
Subject: Call Recording Encryption in Transit and Rest

Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

Thank you

------------------------------
Charaf Eddine Chemlal
NTT France
------------------------------

Original Message:
Sent: 05-07-2020 07:48
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Correct.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-07-2020 07:47
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

so, it means that when we decide to delete reordings after X days under the Recording Policies settings, those recordings would be deleted from AWS and not the Edge. Right ?

Regards,

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:38
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

https://help.mypurecloud.com/articles/encryption-keys-page/

Packets are recorded on the edge then transferred to AWS for storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-07-2020 07:34
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

Hi @George Ganahl

Do we have more details about the encryption ? TLS certificate ? version, keys... ?

The recorded interactions are stored locally in Edge then pushed to the Cloud ? or everything stayed locally in the compliance ?

Thank you in advance,

Regards,​

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:25
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Yes, call recordings are always encrypted in transit and at rest in storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-06-2020 20:13
From: Muhammad Zubair
Subject: Call Recording Encryption in Transit and Rest

Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

Pas de problème

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 05-07-2020 07:56
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

Thank you

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:48
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Correct.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-07-2020 07:47
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

so, it means that when we decide to delete reordings after X days under the Recording Policies settings, those recordings would be deleted from AWS and not the Edge. Right ?

Regards,

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:38
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

https://help.mypurecloud.com/articles/encryption-keys-page/

Packets are recorded on the edge then transferred to AWS for storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-07-2020 07:34
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

Hi @George Ganahl

Do we have more details about the encryption ? TLS certificate ? version, keys... ?

The recorded interactions are stored locally in Edge then pushed to the Cloud ? or everything stayed locally in the compliance ?

Thank you in advance,

Regards,​

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:25
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Yes, call recordings are always encrypted in transit and at rest in storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-06-2020 20:13
From: Muhammad Zubair
Subject: Call Recording Encryption in Transit and Rest

Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

Thank you so much @George Ganahl and  @Charaf Eddine Chemlal.

It encrypts the VoiceMail (to ACD ) recording as well and same police applies to VM that we create and use for CallRecordings ?

Kind Regards,
Muhammad

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

Original Message:
Sent: 05-07-2020 08:48
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Pas de problème

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-07-2020 07:56
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

Thank you

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:48
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Correct.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-07-2020 07:47
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

so, it means that when we decide to delete reordings after X days under the Recording Policies settings, those recordings would be deleted from AWS and not the Edge. Right ?

Regards,

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:38
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

https://help.mypurecloud.com/articles/encryption-keys-page/

Packets are recorded on the edge then transferred to AWS for storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-07-2020 07:34
From: Charaf Eddine Chemlal
Subject: Call Recording Encryption in Transit and Rest

Hi @George Ganahl

Do we have more details about the encryption ? TLS certificate ? version, keys... ?

The recorded interactions are stored locally in Edge then pushed to the Cloud ? or everything stayed locally in the compliance ?

Thank you in advance,

Regards,​

------------------------------
Charaf Eddine Chemlal
NTT France

Original Message:
Sent: 05-07-2020 07:25
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Yes, call recordings are always encrypted in transit and at rest in storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-06-2020 20:13
From: Muhammad Zubair
Subject: Call Recording Encryption in Transit and Rest

Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

Hey George,

Does this apply to screen recording as well or just voice.

------------------------------
Joshua Civitareale
Nexon Asia Pacific Pty. Ltd.
------------------------------

Original Message:
Sent: 05-07-2020 07:25
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Yes, call recordings are always encrypted in transit and at rest in storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-06-2020 20:13
From: Muhammad Zubair
Subject: Call Recording Encryption in Transit and Rest

Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------

Yes, screen recordings are encrypted in the S3 bucket with server-side encryption (SSE) and Amazon S3 managed encryption keys (SSE-S3).

------------------------------
Hammed Lawal
Genesys - Employees
------------------------------

Original Message:
Sent: 04-23-2024 19:57
From: Joshua Civitareale
Subject: Call Recording Encryption in Transit and Rest

Hey George,

Does this apply to screen recording as well or just voice.

------------------------------
Joshua Civitareale
Nexon Asia Pacific Pty. Ltd.

Original Message:
Sent: 05-07-2020 07:25
From: George Ganahl
Subject: Call Recording Encryption in Transit and Rest

Yes, call recordings are always encrypted in transit and at rest in storage.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 05-06-2020 20:13
From: Muhammad Zubair
Subject: Call Recording Encryption in Transit and Rest

Is call recordings are encrypted in transit and rest ?
Note: we are using local edge v3 on-premise (not sure if some thing required to setup on local edges for call recording encryption or not)

#Security

------------------------------
Muhammad Zubair
Alberta Health Services
------------------------------