Genesys Cloud CX

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  • 1.  Scheduled SMS Callback

    Posted 01-21-2022 11:22
    Is there a way in Genesys Cloud to schedule a callback as an SMS and not as an outbound call? Essentially schedule a text that an agent would receive as a callback vs. an outbound dialing list.

    Has anyone implemented this in their org? Thanks for any thoughts on this!
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface

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    Ashley Timbrook
    Avtex Solutions, LLC
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  • 2.  RE: Scheduled SMS Callback

    Posted 01-21-2022 11:32
    If you don't want to use campaigns and you don't need it scheduled, you could just use the API for an agentless campaign.  Otherwise, the campaign method would work, but you can't really schedule those as well.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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