Hello,

After the initial generation of a forecast and schedule, it appears that any changes made to the forecast aren't reflected in the schedule forecast details view.

I had a bit of a dig around using the Developer tool and noticed that the schedule only refers to the first version of the forecast.

Is this a bug, or is there a workaround?

The obvious issue is that forecasts can change once the schedule has been published (i.e. 5 weeks out), arguably a forecaster should be updating the forecast right up until the day, even on the day. If the scheduler can't see the updated forecast values then there's a big disconnect and this creates massive issues in scheduling the right people at the right times.

Cheers

Hello,

After the initial generation of a forecast and schedule, it appears that any changes made to the forecast aren't reflected in the schedule forecast details view.

I had a bit of a dig around using the Developer tool and noticed that the schedule only refers to the first version of the forecast.

Is this a bug, or is there a workaround?

The obvious issue is that forecasts can change once the schedule has been published (i.e. 5 weeks out), arguably a forecaster should be updating the forecast right up until the day, even on the day. If the scheduler can't see the updated forecast values then there's a big disconnect and this creates massive issues in scheduling the right people at the right times.

Cheers

Hello,

After the initial generation of a forecast and schedule, it appears that any changes made to the forecast aren't reflected in the schedule forecast details view.

I had a bit of a dig around using the Developer tool and noticed that the schedule only refers to the first version of the forecast.

Is this a bug, or is there a workaround?

The obvious issue is that forecasts can change once the schedule has been published (i.e. 5 weeks out), arguably a forecaster should be updating the forecast right up until the day, even on the day. If the scheduler can't see the updated forecast values then there's a big disconnect and this creates massive issues in scheduling the right people at the right times.

Cheers

Hello,

After the initial generation of a forecast and schedule, it appears that any changes made to the forecast aren't reflected in the schedule forecast details view.

I had a bit of a dig around using the Developer tool and noticed that the schedule only refers to the first version of the forecast.

Is this a bug, or is there a workaround?

The obvious issue is that forecasts can change once the schedule has been published (i.e. 5 weeks out), arguably a forecaster should be updating the forecast right up until the day, even on the day. If the scheduler can't see the updated forecast values then there's a big disconnect and this creates massive issues in scheduling the right people at the right times.

Cheers

> "The problem with rescheduling is that all the non-automated work rule activities which are manually added in would need to be redone."
This is not true if you select the Do not reschedule manually modified shifts check box.

You can also constrain intraday rescheduling to really do no changes to the schedule by deselecting all activities, choosing options that do not modify certain aspects (e.g., manually modified, daily paid time, etc.).

https://help.mypurecloud.com/articles/initiate-an-intraday-reschedule/

It is very intentional that the schedule doesn't reflect any changes in the forecast unless an intraday reschedule is done.

Hello,

After the initial generation of a forecast and schedule, it appears that any changes made to the forecast aren't reflected in the schedule forecast details view.

I had a bit of a dig around using the Developer tool and noticed that the schedule only refers to the first version of the forecast.

Is this a bug, or is there a workaround?

The obvious issue is that forecasts can change once the schedule has been published (i.e. 5 weeks out), arguably a forecaster should be updating the forecast right up until the day, even on the day. If the scheduler can't see the updated forecast values then there's a big disconnect and this creates massive issues in scheduling the right people at the right times.

Cheers

Perhaps an option in the actions menu to "reload forecast" could be added?

In this way only the forecast is changed, the schedule remains the same until you actively reschedule...

> "The problem with rescheduling is that all the non-automated work rule activities which are manually added in would need to be redone."
This is not true if you select the Do not reschedule manually modified shifts check box.

You can also constrain intraday rescheduling to really do no changes to the schedule by deselecting all activities, choosing options that do not modify certain aspects (e.g., manually modified, daily paid time, etc.).

https://help.mypurecloud.com/articles/initiate-an-intraday-reschedule/

It is very intentional that the schedule doesn't reflect any changes in the forecast unless an intraday reschedule is done.

Hello,

After the initial generation of a forecast and schedule, it appears that any changes made to the forecast aren't reflected in the schedule forecast details view.

I had a bit of a dig around using the Developer tool and noticed that the schedule only refers to the first version of the forecast.

Is this a bug, or is there a workaround?

The obvious issue is that forecasts can change once the schedule has been published (i.e. 5 weeks out), arguably a forecaster should be updating the forecast right up until the day, even on the day. If the scheduler can't see the updated forecast values then there's a big disconnect and this creates massive issues in scheduling the right people at the right times.

Cheers

Perhaps an option in the actions menu to "reload forecast" could be added?

In this way only the forecast is changed, the schedule remains the same until you actively reschedule...

> "The problem with rescheduling is that all the non-automated work rule activities which are manually added in would need to be redone."
This is not true if you select the Do not reschedule manually modified shifts check box.

You can also constrain intraday rescheduling to really do no changes to the schedule by deselecting all activities, choosing options that do not modify certain aspects (e.g., manually modified, daily paid time, etc.).

https://help.mypurecloud.com/articles/initiate-an-intraday-reschedule/

It is very intentional that the schedule doesn't reflect any changes in the forecast unless an intraday reschedule is done.

Hello,

After the initial generation of a forecast and schedule, it appears that any changes made to the forecast aren't reflected in the schedule forecast details view.

I had a bit of a dig around using the Developer tool and noticed that the schedule only refers to the first version of the forecast.

Is this a bug, or is there a workaround?

The obvious issue is that forecasts can change once the schedule has been published (i.e. 5 weeks out), arguably a forecaster should be updating the forecast right up until the day, even on the day. If the scheduler can't see the updated forecast values then there's a big disconnect and this creates massive issues in scheduling the right people at the right times.

Cheers

Perhaps an option in the actions menu to "reload forecast" could be added?

In this way only the forecast is changed, the schedule remains the same until you actively reschedule...

> "The problem with rescheduling is that all the non-automated work rule activities which are manually added in would need to be redone."
This is not true if you select the Do not reschedule manually modified shifts check box.

You can also constrain intraday rescheduling to really do no changes to the schedule by deselecting all activities, choosing options that do not modify certain aspects (e.g., manually modified, daily paid time, etc.).

https://help.mypurecloud.com/articles/initiate-an-intraday-reschedule/

It is very intentional that the schedule doesn't reflect any changes in the forecast unless an intraday reschedule is done.

Hello,

After the initial generation of a forecast and schedule, it appears that any changes made to the forecast aren't reflected in the schedule forecast details view.

I had a bit of a dig around using the Developer tool and noticed that the schedule only refers to the first version of the forecast.

Is this a bug, or is there a workaround?

The obvious issue is that forecasts can change once the schedule has been published (i.e. 5 weeks out), arguably a forecaster should be updating the forecast right up until the day, even on the day. If the scheduler can't see the updated forecast values then there's a big disconnect and this creates massive issues in scheduling the right people at the right times.

Cheers

When generating a reschedule, you can choose which activity codes to reschedule.  At minimum you have to have 1 activity code selected; I went with "On Queue" and I checked every box for "do not reschedule..weekly paid, daily paid, shift start, manually modified shifts." This allowed me to see my forecast changes at the bottom but not reschedule any of my agents. 

Perhaps an option in the actions menu to "reload forecast" could be added?

In this way only the forecast is changed, the schedule remains the same until you actively reschedule...

> "The problem with rescheduling is that all the non-automated work rule activities which are manually added in would need to be redone."
This is not true if you select the Do not reschedule manually modified shifts check box.

You can also constrain intraday rescheduling to really do no changes to the schedule by deselecting all activities, choosing options that do not modify certain aspects (e.g., manually modified, daily paid time, etc.).

https://help.mypurecloud.com/articles/initiate-an-intraday-reschedule/

It is very intentional that the schedule doesn't reflect any changes in the forecast unless an intraday reschedule is done.

Hello,

After the initial generation of a forecast and schedule, it appears that any changes made to the forecast aren't reflected in the schedule forecast details view.

I had a bit of a dig around using the Developer tool and noticed that the schedule only refers to the first version of the forecast.

Is this a bug, or is there a workaround?

The obvious issue is that forecasts can change once the schedule has been published (i.e. 5 weeks out), arguably a forecaster should be updating the forecast right up until the day, even on the day. If the scheduler can't see the updated forecast values then there's a big disconnect and this creates massive issues in scheduling the right people at the right times.

Cheers