Hello
Help please, somebody have this problems:
I have a customer that have problems with the email interactions
When the sender send an email with images in the body of the mail the images was no show
Only appear some that this:

 

#DigitalChannels

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Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
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Have you opened up a support ticket? We aren't able to troubleshoot this type of an issue on the forum. It would be really helpful if you are able to include the interaction IDs for the emails where you are seeing issues.

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Lucie DeCristofaro
Genesys - Employees
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Original Message:
Sent: 07-24-2019 12:25
From: Gladys Galabay
Subject: SOME IMAGES IN A INBOUND EMAIL INTERACTION DOES NOT SHOWED

Hello
Help please, somebody have this problems:
I have a customer that have problems with the email interactions
When the sender send an email with images in the body of the mail the images was no show
Only appear some that this:

image001.jpg@01D5156B.8F06F720" alt="Descripción: cierre-mail2" style="box-sizing: border-box; flex: 0 1 auto; border: 0px; vertical-align: middle;" class="img-responsive" width="589" height="81" border="0" />

 

Do not all the interactions with images have this problem, others mails show correctly the images on the email´s body.
There are some restriction for receive emails in purecloud that contains images pasted in the body?

#DigitalChannels

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Thanks, Lucie
But, I up my problem in the forum why thought that this could occoured somebody more.

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Original Message:
Sent: 07-25-2019 03:24
From: Lucie DeCristofaro
Subject: SOME IMAGES IN A INBOUND EMAIL INTERACTION DOES NOT SHOWED

Have you opened up a support ticket? We aren't able to troubleshoot this type of an issue on the forum. It would be really helpful if you are able to include the interaction IDs for the emails where you are seeing issues.

------------------------------
Lucie DeCristofaro
Genesys - Employees

Original Message:
Sent: 07-24-2019 12:25
From: Gladys Galabay
Subject: SOME IMAGES IN A INBOUND EMAIL INTERACTION DOES NOT SHOWED

Hello
Help please, somebody have this problems:
I have a customer that have problems with the email interactions
When the sender send an email with images in the body of the mail the images was no show
Only appear some that this:

image001.jpg@01D5156B.8F06F720" alt="Descripción: cierre-mail2" style="box-sizing: border-box; flex: 0 1 auto; border: 0px; vertical-align: middle;" class="img-responsive" width="589" height="81" border="0" />

 

Do not all the interactions with images have this problem, others mails show correctly the images on the email´s body.
There are some restriction for receive emails in purecloud that contains images pasted in the body?

#DigitalChannels

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------